Operations Associate

Job description

Operations Associate jobs provide support to multiple team and operations which provides services to internal customers. This category does not have external customer facing or revenue generating responsibilities and serves internal stakeholders. The remit area may be an entire country, entire region or an entire Global Business.

The key tasks for this category may include some or all of the following:
· Assisting in the management of a service operations team or unit for a geographical area in the operation, delivery and execution of internal business services, technological services and transformation resources
· Assisting in internal business operations are executed in accordance with prevailing rules, blueprint and design principles
· Assisting in the management of developmental activity for team members and manage their work schedules to ensure optimum coverage for stakeholders
· Supporting colleagues to ensure a cost efficient service delivery proposition for the remit area, whilst maintaining Service Level Agreements
· Assisting to achieve continuous improvements in efficiency of service provision and cost effectiveness of operations

Strategy & Business Models

·
Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity

Culture & Behaviours

·
Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate

·
Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets

·
We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes

·
We reward and incentivise performance, behaviours%5C and attitudes which deliver the fair treatment of customers and uphold market integrity

Customer

·
We know our customers and understand their needs-we actively listen to them and ask the right questions

·
Our products are designed to meet the different needs of our customers, to be competitive and to be understandable

·
Our products and services provide a balanced exchange of value between HSBC and our customers

·
Throughout our sales and servicing we are efficient, transparent and customer focused

Markets

·
We manage our products and services so that our customers' experience is in line with the expectations we set

·
We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately

· Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative
· We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse

Governance & Oversight

·
Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity

·
We engage with regulatory bodies in a timely, open and transparent manner

Desired profile

Qualifications :

·  Bachelor's degree from a leading university and exceptional academic performance.
·  Superior written and verbal communication skills.
·  Strong quantitative and qualitative analytical skills.
·  Experience in finance/accounting.　
·  Proficient in MS Office.
·  Ability to create and modify macros in Excel/Access a plus.

EEO/AA/Minorities/Women/Disability/Veterans