Officer, MPF Administration (12 months fixed term contract) - Digital Business Services

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Officer, MPF Administration (12 months fixed term contract).

Principal Responsibilities

·  Process customer requests including accounts set up, data maintenance and exceptions handling and data capture into mainframe system, imaging and workflow systems and other application systems and carry out general administrative duties
·  Handle requests from internal and external customers and ensure that they comply with internal service standard and external compliance requirement
·  Liaise with clients and undertake investigation in relation to administrative matters and complaint and/or to draft reply letter
·  Coordinate with internal departments for delivering administrative services to clients and/or produce regulatory reporting to the government authorities
·  Perform control tasks within the team
·  Support ad hoc special projects and assignments as required by management (i.e. system enhancement)

Requirements

·  A minimum of Form 5 education is required
·  Experience in handling administrative work
·  Basic retirement benefits and provident fund knowledge would be a plus
·  Strong PC skills e.g. MS Word, Excel, PowerPoint etc

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.