KYC Operations SME

Job description

Job Title : KYC Operations SME

About HSBC
HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview
The role is part of the Chief Control Officer (CCO) function in Global Operations. The purpose of the role is support the Regional /Country KYC Operations Business Service colleagues within HSBC Operations, Services and Technology (HOST) to deliver safe and secure services to all our customers, colleagues and the Bank itself. Continually reassessing the changing regulatory environment and the impact of new technology and changes from the wider Global regulatory landscape. KYC Operations perform account opening, closing and maintenance activity relating to the provision of banking services, in a highly regulated environment; a key part of this activity is the completion of appropriate Customer Due Diligence, or Enhanced Due Diligence where appropriate in accordance with Global Standards.

Duties & Responsibilities
· Ensure that robust risk governance exists and ensuring all stakeholders have visibility of key risks and remediation activity;
· Monitoring risk appetite in line with business requirements;
· Assist in providing high quality and efficient reviews of Business Services control performance;
· Facilitating controls remediation where required;
· Raising awareness and understanding of risks, controls and risk management;
· Continuously improving the control and monitoring of risk, including behaviors
· Drive effective design of material operational controls
· Drive effective design, analysis and remediation of control measures
· Perform deep dive reviews on risk & control environment
· Provide controls consultancy, advice and guidance
· Apply and critique Risk and Control Framework
· Apply and critique definition and application of policies, control standards and procedures

Desired profile

Qualifications :

Experience & Qualifications
·  Detailed understanding of KYC Operations, including Know Your Customer / Customer Due Diligence Activity
·  Good relationship management, and influencing skills with experience of positive, challenging interactions with senior management.
·  Previous experience in Banking Operations, KYC / CDD Operations or Risk Management
·  Clear understanding of, and experience in, managing operational risk.
·  Communication - Ability to present complex issues confidently and concisely to Senior Management, Global HOST Management team and key stakeholders using simple language and accommodating globally distributed stakeholders
·  Analysis/strategy – Ability to distil complex and varied information into useful, insightful and concise recommendations.
·  Drive and self-motivation
·  Proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.
·  Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
·  Good planning, and organization skills
·  Make considered decisions that protect and enhance HSBC values, reputation and business.
·  Ability to build senior relationships by communicating, influencing and negotiating effectively with senior management, key stakeholder and internal management teams.

Business Area
HSBC Operations & Services Technology (HOST) provides essential operational services, IT and technical support to help the HSBC Group function effectively on a day-to-day basis. We use our expertise and technology to improve the bank's customer service and efficiency. HSBC Technology and Services (HTS) has responsibilities that include: Running customer service operations and business processes from contact centers to payments processing| Developing software and applications that underpin HSBC's banking systems| Managing IT systems, infrastructure and support
Implementing major strategic change programmes| Procuring goods and services for the Group| Managing HSBC's global corporate real estate portfolio| For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.
What to expect at HSBC
• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits
Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
" Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets "