Internal Investigations Manager

Job description

Role Title:  Internal Investigations Manager
 
 
Role Purpose (overall high level summary of the role)
 
To assist the Head of Investigations and Senior Manager – Internal Investigations, where independent internal investigation of regulatory issues is required within the UK global business lines of RBWM, CMB and Private Bank. This will include investigation of cases received via the Compliance Disclosure Line.
This will be achieved by: i) planning and leading investigations ii) undertaking interviews, note-taking, collating evidence, and reporting findings and iii) undertaking ad-hoc reviews and investigations in relation to external requests from the bank's Regulator and other agencies, in support of the External Investigations Team.
 
Other key activities will include: building relationships and rapport with other colleagues within the Compliance (RC and FCC), HR/ER, Risk and Security and Fraud Risk functions; and providing support and guidance to the Bank’s businesses.
 
 
Principal Accountabilities:  Key activities and decision making areas
Impact on the Business 
 
Manage and control investigations allocated by the Senior Manager-Investigations and accurately report findings to relevant stakeholders to enable the business and HR functions to manage the risks identified.
Make robust recommendations for resolution where shortcomings are identified.
Identify process/procedure improvements to increase effectiveness and efficiencies within the bank.
 
Customers / Stakeholders 
 
Provide a consistently high quality independent investigation service such that the Bank’s businesses and support functions have confidence in regard to the integrity and quality of reported findings.
Provision of timely, fair and accurate advice and support to the business and to colleagues in other functions.
Establish and maintain good working relationships with the business, HR, Risk, Security and Fraud Risk and other Compliance areas in the bank.
 
Leadership & Teamwork
 
Work effectively as part of the wider Investigations team to support management and colleagues in the achievement of department objectives.
Contribute and participate in any job shadowing/buddying activities as part of any team or wider UKRC initiatives.
 
Operational Effectiveness & Control 
 
Undertake investigation and other allocated work, as required by line management, in accordance with bank standards and department procedures.
Maintain investigation logs and risk management reporting (e.g. IRIS) timely and accurately.
Manage own use of time efficiently and use resources to ensure investigations and other activities are completed within agreed time lines to meet UKRC Investigations annual plan.
 
 
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
 
The retail operations of HSBC in the UK operate in a regulatory environment which is challenging, with very prescriptive FCA rules (E.g. MCOBs, ICOBS, COBS and BCOB). It is increasingly complex and hostile with growing political and consumer group pressure.   Meeting the expectations of all stakeholders is, therefore, difficult, and priorities will change depending on action by regulators and relevant consumer groups.
 
The jobholder will need to ensure their knowledge of the regulatory environment remains current and that they are able to apply it to investigations and other activities undertaken.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
 
The risk of non-compliance is a composite risk made up of litigation risk, the risk of regulatory sanctions, financial risk and reputational risk, not to mention the impact on management time of having to deal with such issues.  These risks are inter-related, but for a financial services group reputational risk is perhaps more significant than for any other business.  The role of UK Regulatory Compliance can be characterised as facilitating the management of compliance risk, by providing constructive advice and support to line management on a broad range of regulatory issues, by monitoring and reviewing the components of the internal control systems that address compliance risk, and by developing and maintaining good working relationships with the regulators.
 
Failure to comply can have enormous consequences including: fines, business curtailment, loss of customer confidence; criminal prosecution. 
 
The jobholder, with support and guidance from line management, is authorised to: have access to and take copies of any relevant Group company’s records; require explanation and information from any person; carry out any such investigations considered necessary for the proper discharge of their duties.  The jobholder, while acting as investigation leader, has the discretion to extend or amend an investigation if other issues are identified which are considered to represent a greater risk to the business.
Management of Risk (Operational Risk / FIM requirements)
 
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
 
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
 
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
 
 
Observation of Internal Controls (Compliance Policy / FIM requirements)
 
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
 
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
 
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
 
 
 
 

Desired profile

 
Knowledge & Experience / Qualifications  (For the role – not the role holder.  Minimum requirements of the role.)        
Highest levels of integrity and diplomacy.
Ability to challenge appropriately at all levels.
Conscientious and rigorous approach to work
Good knowledge and awareness of the regulatory environment
Good technical knowledge of the services and products offered by the business.
A logical and analytical approach to problem solving, with an ability to collate and report evidence factually and without bias.
Ability to interpret information into areas of potential risk.
Strong verbal and written communication skills – at all levels.
Ability to meet tight and flexible deadlines whilst maintaining accuracy and attention to detail.
Excellent organizational, interpersonal and influencing skills.

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.