Head Of UK Payment Services

Job description

Head of UK Payment Services
 
Role Purpose
To ensure that UK Banks payments functions operate efficiently aligning the operation with industry and product development requirements, whilst ensuring a high level of customer service quality and maximising productivity through Straight-through processing (STP). Managing the risks associated with a high volume/value/time critical business area. The role holder will also be heavily involved in preparation for the Ring Fenced Bank and ensuring appropriate Governance to allow the Accountable Executive to confirm compliance with the SMR (Senior Manager Regime).
Principal Accountabilities
Impact on the Business
To shape the payments operations proposition to achieve appropriate support for Global Banking & Markets (GBM), Commercial Banking (CMB) and Retail Banking & Wealth Management (RBWM) segments
To successfully manage the deployment of programme enhancements/upgrades
Ensure Cost control and Streamlining initiatives are implemented
Ensure the SMR (Senior Management Regime) Governance is implemented for Payments
Support RFB (Ring Fenced Bank workstreams)
 
Customers / Stakeholders
Partnership with other areas of the bank to support service and product development initiatives
To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
 
Leadership & Teamwork
Leadership of large team shaping and communicating strategic direction
Operational Effectiveness & Control
Achieve a correct balance between service, risk and cost management through STP and quality processing
To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology
To implement the Group Compliance policy locally by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
 
Role Context
Payment Operations comprises the component parts outlined in the attached structure chart.
 
Work is predominately spread in London, Manchester, Coventry and Sheffield.
 
Payment Operations are required to process high volumes of payment instructions hourly or daily, international cheque requests within tight deadlines.  Failure to achieve these deadlines creates significant operational and financial risk with high customer impact.
 
The Job Holder is responsible for control of the end to end process including links to SWIFT, currency liquidity, processing and post-processing customer support incorporating the “operational branch” for the largest GBM clients.
 
Full responsibility for work across Payment Operations is subject to the Bank’s Internal Control policies.
 
Day to day contact with customers both internal and external is a fundamental part of the areas responsibility. 
 
 
Management of Risk
The Job Holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be measured through displaying role model behaviours and adhering to the Bank Values.
The Job Holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
The Job Holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The Job Holder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators..

Desired profile

Knowledge & Experience / Qualifications:                
Payment product knowledge
Risk Management analysis
General banking knowledge
Strong service quality ethics
Leading performance through a large team of people
Operational management through a large team of people including management of change
Operational management through a large Centre
Leading large change projects
Risk based analysis and problem solving
Excellent leadership and motivation
Negotiation skills
Change and Project management
Communication and interpersonal skills
 .