Digital Product Manager

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager.

 

Business: Invstmnt & Wlth Solns (IWS)

 

Principal responsibilities

·  Be responsible for omni-channel digital journeys for retail Wealth products & services such as trading, hybrid wealth, digital onboarding, investment portfolio features across HSBC wealth markets.
·  Create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
·  Collaborate with Business Product, Digital design, Architecture, Transformation and IT  peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity.
·  Lead in a range of product development and deployment activities including  defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
·  Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement
·  Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help formulate digital product roadmap and make prioritization decisions
·  Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes this into consideration
·  Seek opportunities to standardize systems, remove or automate processes, drive out waste, duplication and paper, to deliver the best possible customer experience

Requirements

·  Solid digital product management experience
·  Passionate about great digital experiences (especially in investments/New age digital products)
·  Knowledge and experience in Retail Wealth business (preferred)
·  Experience in a global or regional roles would be advantageous
·  Customer obsessed - track record of putting the customer at the center of every decision
·  A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures
·  Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence)
·  Strong communication and problem-solving skills - ability to take stakeholders on the journey to execute the digital vision
·  Ability to multi-task and work or lead engagements across HSBC geographies.
·  Accountable - takes ownership of one's own decision and delivers upon commitments
·  Energetic, positive, team player
·  Proficient command of spoken and written English.
·  Bachelor's degree or equivalent

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

   

***Issued By HSBC Software Development (GuangDong) Limited***