Digital Market Activation Analyst

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Market Activation Analyst. 

Business: HK Global Transformation

Principal responsibilities

Activating our products:

·  Support analysis of capability and feature changes through visibility of the delivery plans and interface with stakeholders and production of Change Impact Assessment (CIA) and Go to Market (GTM) plan
·  Support the planning of release approach through migration, pilot and go-live planning with multiple stakeholder groups such as tech, business, delivery and marketing
·  Understand the functional and data product design so to support analytics, dashboard readiness and reporting to facilitate change, ongoing adoption and benefits tracking
·  Liaise and communicate with cross-functional teams so to manage the end-to-end business readiness for the change
·  Ensure compliance to any relevant in-country regulatory approvals and governance and carry forward to BAU handover

Activating our staff:

·  Support the analysis of product readiness so to author and curate change material
·  Support the understanding of digital-first and digital enabled channel strategies for the change 
·  Support frontline engagement and delivery e.g. multi-lingual training, internal communication, procedural updates, FAQs
·  Support internal pilot activities to ensure product is tech, staff and customer ready 
·  Support pilot plan to validate customer experience and collect pilot users’ feedback for confidence before proceeding to customer activation
·  Support pilot Go/No Go activity, ensuring all governance is met and relevant documentation and approvals are obtained before pilot go live activity 
·  Record and follow up the feedback received from pilot(s), work closely with QA and project team on feedback evaluation before launch

Activating our customers

·  Support the liaison of customer-facing readiness activities with cross functional teams e.g. public website awareness content, FAQs 
·  Support Go/No Go activity, ensuring all governance is met and relevant documentation and approvals are obtained before customer go live
·  Support hypercare calls and reporting to track post activation impacts for frontline feedback and benefit tracking

Requirements

·  3+ years of experience in retail banking with in-depth understanding and experience in the financial or banking sector with specialty in proposition and marketing.
·  University degree in the business field or relevant post graduate qualification. 
·  Experience working with Hong Kong and Greater Bay Area to support business readiness activity for delivery of change.
·  Good negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, and the ability to lead and influence
·  Growth mindset with strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business
·  Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
·  Good understanding of project methodologies, frameworks and best practice
·  Ability to manage multiple deliveries and releases whilst ensuring each project runs effectively 
·  Fluency in English and Cantonese

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.  

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***