Customer Services - Premier Associate

Job description

Premier Associate, Retail Banking and Wealth Management

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Joining our team will provide you with a range of career options; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few.

The start of your journey in your new role with HSBC will provide you with a 12 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom training and experience in our live training environment - The Academy. If you are a graduate you will have the opportunity to apply to join one of our graduate schemes, if not you can apply to join our apprenticeship programmes, both award winning.

This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts and a starting salary of £17,350.

In this role, you will:

· Provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving for a new home, to retirement.
· Work exclusively with our Premier customers offering a bespoke, personalised banking service. We pride ourselves on being there for them with a 24/7/365 support network built in for when it's needed, including emergency services on a global scale.
· Listen to customers to identify and understand their current and future needs, and providing the right solution to meet those needs.
· Gain a comprehensive knowledge of the Bank's full range of products & services to enable you to connect the customer with other colleagues who can support their entire life journey.
· Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
· Take ownership to resolve a range of customer queries including lost & stolen cards, transfers, payments, complaints & emergency situations
· Provide excellent service, going above and beyond customer's expectations on every single call.
· Comply with the regulations and procedures that govern our business and products.
· Encourage the use of the Bank's alternative delivery channels (e.g. internet or mobile) according to the customer's needs.
· Treat Customers Fairly at the heart of all that you do.

Desired profile

To be successful in this role you should meet the following requirements:

· Experience in a relevant environment i.e. Customer Services
· A proven track record of understanding customers' needs and delivering excellent customer service.
· Strong professional communication skills, both oral and written.
· Experience of working with rules and regulations.
· Consistently achieved objectives set for them and taken action to improve on their own performance.
· This role will require you to work 35 hours per week. The department opening hours are 7.00am to midnight, Monday to Sunday. You will be allocated a shift pattern, which will consist of a 7 week rotation which will change on a weekly basis.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.