Customer Service - Commercial Customer Associate

Job description

Commercial Service Associate, Commercial Banking
 
Some careers prize diversity more than others
 
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
 
Joining our team will provide you with a range of career options; you can progress to management, or specialize in other areas such as Relationship Management. We also have national and global opportunities in Risk, Marketing, HR, IT, Wealth Management to name a few.
The start of your journey in your new role with HSBC will provide you with a 12 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom training and experience in our live training environment
- The Academy. If you are a graduate you will have the opportunity to apply to join one of our graduate schemes, if not you can apply to join our apprenticeship programmes, both award winning.
This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts and a starting salary of £16,200.
 
In this role, you will:
-  Provide world-class level of service over the telephone supporting our business customers to succeed.
-  Listen to customers to identify and understand their current and future needs, and providing the right solution to meet those needs.
-  Gain a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect the customer with other colleagues who can support their entire business journey.
-  Working collaboratively with colleagues to ensure every need of the customer can be met within the wider HSBC teams.
-  Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
-  Provide excellent service, going above and beyond customer’s expectations on every single call.
-  Treat Customers Fairly at the heart of all that you do.

Desired profile

To be successful in this role you should meet the following requirements:
-  Experience in a relevant environment i.e. Customer Services
-  A proven track record of understanding customers’ needs and delivering excellent customer service.
-  Strong professional communication skills, both oral and written.
-  Experience of working with rules and regulations.
-  Consistently achieved objectives set for them and taken action to improve on their own performance.
-  This role will require you to work 35 hours per week.  The department opening hours are 8.00am to 10:00pm, Monday to Sunday. You will be allocated a shift pattern within these hours.
 
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
Issued by HSBC Bank Plc.