Customer Service Apprenticeship, Cashier in Branch - Walsall & Sutton Coldfield

Job description

Cashier, Retail Banking and Wealth Management Apprenticeship, Walsall & Sutton Coldfield

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

An Apprenticeship with HSBC
·  You will work towards and complete a nationally recognised vocational qualification in Providing Financial Services (equivalent to NVQ Level 3)
·  You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB®)
·  You will gain satisfaction and self-confidence from knowing your capabilities have been successfully assessed against an established national framework
·  The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you

This role also offers an attractive reward package, flexible benefits, pension and employee discounts.

What will be expected from you?
·  The start of your journey with HSBC will provide you with a 6 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom, on-line & practical training as well as having the opportunity to develop your new skills in HSBC‘s model branch
·  We ask for your commitment to develop and learn, and to be willing to devote some of your own time to see the programme through to the end
·  During your time in the office you will be collating evidence of learning, be observed and receive feedback from a dedicated Talent Coach. This is averaged over a 12 - 18 month period and includes time spent at the beginning of the programme completing ‘sign-up' & functional skills assessments, as well as time to take examinations.

In this role, you will:
·  Provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving for a new home, to retirement.
·  Accurately & promptly resolve customer queries & requests.
·  Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
·  Gain a comprehensive knowledge of the Bank's full range of products & services to enable you to connect the customer with other colleagues who can support their entire life journey.
·  Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
·  Maintaining up to date customer records & ensure accurate cashiering activities.
·  Understand & continue to develop your knowledge of operational risk, legal & regulatory requirements & operating procedures & practises.
·  Treat Customers Fairly at the heart of all that you do.

Desired profile

Our Customer Services Apprenticeship is part of our School Leaver Programme .
If you are studying at university or a graduate, please visit our Graduate & Internship opportunities here:
http://www.hsbc.com/careers/students-and-graduates/programmes

We are looking for apprentices who demonstrate HSBC values and behaviours, and show potential rather than experience and qualifications.

To be successful in this role you should meet the following requirements:
·  Have minimum 5 GCSEs (or equivalent) including English and Mathematics at Grade C or above
·  Have a passion for continuously delivering a superior customer
experience.
·  Pride yourself on consistently delivering a personalised, friendly & efficient service at all times.
·  Uphold high standards of quality ensuring accuracy.
·  Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.