Manager, Digital Transaction, Digital Channels

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as a Manager, Digital Transaction, Digital Channels.

Principal Responsibilities

·  Create seamless digital payment and product solutions for the commercial banking customers via the internet banking and mobile app
·  Work closely with relevant stakeholders from Business, Products, Risk Stewards and Digital Business Services teams to formulate and implement digital initiatives to address customer pain points and realize business benefits
·  Continuously review the risk and control measures to ensure the end-to-end payment process is robust enough to protect the Bank and the customers. Ensure compliance to all internal policy and regulatory requirements prior to launch of digital initiatives
·  Work closely with all relevant parties to ensure timely delivery of agreed implementation plan
·  Formulate customer commercialization activities to ensure smooth service launch
·  Act as an expert for channel issues, tracking customer usage and feedback, resolving production incidents and facilitating effective communication of best practices
·  Keep abreast of the latest market trend, and regulatory requirements. Ensure proper prioritization and timely delivery to ensure the Bank stay competitive and compliant

Requirements

·  Good understanding of the Commercial Banking business, products and processes, preferably in managing digital payment initiatives
·  Solid experience of agile project management, open source, cloud platforms and digital services
·  Profound understanding of UI/UX design best practice, able to design and optimise omni-channels customer experience
·  Strong stakeholder management skills through effective communication, presentation and influencing
·  Proven problem-solving skills with ability to consider alternatives and anticipate challenges
·  Ability to prioritise and work independently under pressure within a team environment
·  Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited