CMB Global Standards Quality Assurance Manager

Job description

The CMB Global Standards Quality Assurance Manager role is based within Commercial Banking Global Standards.
 
The role holder is to plan and conduct Quality Assurance Reviews to assess the completion and quality of programme milestones, to provide action plans to address any gaps and to enable timely reporting.  The role holder would be required to provide coordination and expertise to the CMB Business teams on all aspects of Global Standards and work closely with in country BRCM (Business Risk Control Management) teams to ensure transparency of findings and management recommendations.
 
Your responsibilities will include:
Impact on the Business
 
Provide an objective review and globally consistent approach to performing Quality Assurance of CMB Global Standards milestones
Provide management information and verification of key programme deliverables through objective analysis and reporting
Establish where necessary appropriate actions, in cooperation with relevant stakeholders, that will improve programme outcomes
Focus on Monitor visit countries to allow actions to be taken to improve programme delivery prior to Monitor visits
Enable a review of activities without being intrusive and detracting from country operational activities (document reviews, not customer file reviews)
Provide timely and relevant presentation material for the Risk Management Committees, Management Committees and others as needed.
Drive and support in evolving CMB’s culture to effectively balance the Group’s three key priorities of Protect, Simplify and Grow, through increased ownership by Relationship Managers of Global Standards risks to deliver improved customer solutions.
Countries have been ranked into high, medium and low priority groupings.  Whilst high priority countries will use a Software Analysis and Testing or Hybrid QA approach (QA team visits country to conduct review), low priority countries will use a Self-Assessment or Remote QA approach.
 
Customers / Stakeholders
Develop key relationships with regional and country teams (including functional areas) ensuring a clear understanding of Global Standards requirements, risks and controls.
Work closely with Business Risk and Control Management (BRCM), providing transparency of findings and management recommendations.
Co-ordinate with other teams that provide assurance and controls, eg Global Standards Programme Assurance and Financial Crime Compliance.
Liaise with other Global Businesses to share best practice.
Cultivate strict Global Standards risk culture throughout the region.
Prepare and assist internal, external and regulatory QA reviews.
 
Leadership & Teamwork
Ensure that resources and infrastructure are adequate to support the management of QA capability throughout the Region.
Build networks within CMB and across functions to provide expertise and implement QA capability
Identify and share best practices with business, function and stakeholder, to heighten control standards
 
Operational Effectiveness & Control
Ensure adherence to Group Standards, Regulatory and Group Audit requirements
Effectively plan and conduct QA reviews; provide inputs to improve / develop the QA review function.
Ensure QA Assessment programme is in place in countries and that they are robust and fit for purpose.
Lead a series of country QA reviews across the CMB franchise
- effective management and responsibility for application and scoping of QA reviews with countries.
Monitor and track corrective action plans resulting from QA reviews.
 Ensure there is effective use of Ops Risk tools (including Risk Control Assessment, Top Risk Analysis, Internal Control Monitoring Plan & ORION), Key Indicators and Dashboard, Management Self Identified Issues and Audit Database to record and mitigate risks.
Ensure that countries maintain cost discipline, rationalize and consolidate risk expense.

Desired profile

The ideal candidate for this role will have:
Availability to undertake the travel required for this role, i.e. International travel to the Europe and the Middle East
Relevant product knowledge including good understanding of Global Standards, its requirements and implementation.
Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
Good understanding of the Group’s Operational Risk Framework, Sound knowledge / experience of audit and control concepts is desirable but not essential
Experience working in relevant environment/s, i.e. Knowledge of the changing regulatory environment especially in the financial services sector. is desirable but not essential
Experience working in relevant market/context, i.e. Business experience in a variety of roles (Corporate / Commercial Banking / Risk / Audit) centered on delivery of high quality customer service. is desirable but not essential
Self awareness with confidence to work independently and take responsibility for own development
Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
Worked collaboratively with others colleagues, supporting them when possible
Planned projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques
A successful track record of delivering complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
The ability to understand and interpret straightforward financial data
Used their business knowledge and understanding of customer needs to successfully manage and grow customer relationships
 
In addition to the details listed above, the ideal candidate will have:
 
Essential:
Good understanding of Global Standards, its requirements and implementation.
Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
Good understanding of the Group’s Operational Risk Framework
Knowledge of the changing regulatory environment especially in the financial services sector.
Proven problem solving skills with ability to consider alternative and lateral solutions
Highly developed communication, presentation and influencing skills set.
Ability to prioritise and work independently under pressure within a team environment
Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
 
Desired :
Leadership, management and coaching skills
A sound knowledge of the Group and the CMB business, including products, services, systems & processes.
Business experience in a variety of roles (Corporate / Commercial Banking / Risk / Audit) centered on delivery of high quality customer service.
Sound knowledge / experience of audit and control concepts.
 
The base location for this role is 8 Canada Square, London.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: Quality Assurance, Business Standards, UK CMB, AML, Sanctions