Client Services Support

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Services Support

Perform the activities to ensure the timely servicing of the existing accounts associated with the customer products or services and administer product/service processing independently within the guidelines of the service level agreements. Have to validate and executing of client request for modification, replacement or update on existing client accounts.

 

Main Activities:

·  Willingness to work as a team.
·  Skills and abilities: Observer, meticulous, detailed in the reading, with the ability to discern the affectation and / or consequence that the findings may have, ability to adapt to future changes and commitment to grant high-quality work.
·  Correct administration and monitoring of workloads.
·  Ability to work on tight deadlines and under pressure.
·  Review and analyze transactional movements and customer information / behavior / news that are in accordance with the position he / she carries out and / or activity and to request customer or Line of Business confirmation / validation if required.
·  Manage and monitor the actions emanating from the review to ensure compliance with regulations (maintenance, signatures, digitization)
·  Interest Rate Adjustments – Enter Interest Rate changes and CD Rollover Rates/Terms in HUB
·  Signature Verification – Validate Authorize Signers against client resolutions stored in FileNet.
·  Client initiated Account Closing – perform all tasks to close deposit and/or Term accounts.
·  Domestic Signer Update – Perform Authorize and Transactional signer updates for client accounts.
·  Ensure that the process productivity, quality, and customer experience requirements are met in accordance with standards set.
·  Establish and maintain excellent working relationships with the key HSBC stakeholders.
·  Establish and maintain excellent working relationships with the key HSBC stakeholders.
·  Knowledge of transactional activity of suspicious / unusual patterns of activity using various internal systems, reports, and external data sources.
·  Apply compliance and operational risk controls, in accordance with company and regulatory standards, policies and practices, report control weaknesses, compliance violations, and operational loss events.
·  Keep up to date with an understanding of systems, policies, procedures, and regulations to perform client data update on the platform as per client's express instruction.

 

Requirements

Bachelor's degree economical-administrative or equivalent with industry experience / functional.

Basic knowledge of Outlook and intermediate level in Office (Excel, Power Point, Word, etc.)

Advance Comprehension and written of English texts and conversational.

Numerical data management.

Knowledge of industry standards related to all Cash Management products and services preferred.

Develop the sense of innovation, generating changes through the transformation of the process and generating alternatives aligned to global standards.

Ability to write business emails providing complete and accurate information and next steps.

Maturity to adapt to the different roles of the team and accept positive feedback or with areas of opportunity.

Creativity.

Ability to generate Engagement with internal clients to obtain joint results.

Compliance in time and form of work with the highest quality.

Time management.

Ability to be flexible and willing to change along with changes in corporate and departmental goals.

Resilience for new changes and constant challenges.

Ability to learn quickly and adapt to evolution and changing priorities. Procedures change frequently; Selected candidates are expected to implement the changes immediately with minimal training.

Ability to work on tight deadlines and under pressure.

Willing to work flexible hours to suit business needs.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Electronic Data Process Mexico Private LTD***