Client Service Executive - Global Private Banking

Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
 
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do. With USD517 billion of total assets under management*, HSBC Private Bank is one of the largest international private banks.
*Source: HSBC Annual Results 2012
 
 
We are currently seeking a high caliber professional to join our team as Client Service Executive.
 
Principal responsibilities
Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base, working in close partnership with one of Hong Kong's leading Private Banking Relationship Managers.
Assist your partner Relationship Manager in taking orders and preparing daily transactions accurately, promptly and completely.
Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings.
Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
Explain operational matters to clients.  Develop client’s awareness, understanding and ability to comply with HSBC operational requirements.
Manage the HSBC “Know Your Customer Program” and ensure that all client-service related activities are fully in compliance with the processes and procedures contained in it.

Desired profile

Requirements
Minimum of Bachelor’s degree in business, finance, related field or equivalent experience
Knowledge in Foreign Exchange transactions an advantage.
Proven and progressive experience in Private Banking.
Proven customer service, communications, and sales, mathematical, analytical, organizational, and planning skills.
Good understanding of the major products/services available in the private banking industry
Experience in dealing with High Net Worth individuals.
Knowledge of Microsoft Office Applications.
Excellent communication skills.
A good team player with drive for success and achievement.
Fluency in Cantonese and English required, written and spoken. 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.