Client Integration Manager - Regional

Job description

The Client Integration Manager - Regional role is based within Client Integration delivers a range of global connectivity banking solutions for the Group’s clients throughout Europe.
 
Additionally, in conjunction with our partners in HBAP, HBUS and HBME, the team provide cash management solutions that are indigenous, cross-border and global.
Client Integration also delivers functional and technical support for the full suite of GTB/PCM channels (HSBCnet, HSBC Connect, C2SAP, SWIFT, MPS). This support is provided at (Level 1), customer facing.
 
The role of the Client Integration Manager - Regional is to provide, client integration management and consultancy services to HSBC’s Key Account clients. This includes; client consultancy, managing complex/very complex integration projects, site visits and client training.
To differentiate HSBC from our competitors by providing integration consultancy services to clients in order to win and retain their business.  To understand industry strategy together with how and why this can rapidly change. Influence and advise clients in line with local banking requirements and technical needs. Thereby identifying opportunities to streamline clients’ integration processes and cross sell opportunities. Maximising global/regional mandate opportunities and in turn increasing Bank revenue.
Oversee integration projects of business won which will handle all aspects of global and regional cash management solutions (including; liquidity management, payables management, receivables management, delivery systems and Trade solutions) for GBM/CMB clients.  For select key clients, known as KAM (Key Account Management) act as the global integration owner for global solutions.
 
Your responsibilities will include:


Provide integration consultancy to clients and designing commercially viable solutions.

Implement integration strategies that can be successfully implemented across the regions.  Drive projects and initiatives arising from the EBO to strengthen the integration proposition and improve the client experience.  Working with global and regional stakeholders.

Articulate, drive and effectively implement client cash mangement solutions, to ensure consistency and maximise revenue exceleration. 

Lead complex and very complex integration projects. Ensure that the appropriate resources are available and project controls are established

Translate client integration strategies recommended to and agreed with clients into tactical plans that can be successfully implemented.

Act as an integration SME and provide integration consultancy for clients right through until live.

Articulate, drive and effectively implement global and regional client cash management solutions to ensure consistency and maximise revenue exceleration.

Delivery of accurate, concise and timely communications of events including the customer experience and business impact caused by a disruption to PCM products and services.

Escalating severe IT service failures to the Payments System(s) Management Panel where the impact to clients using PCM products and services is likely threaten CHAPS cut-off.

Ensuring issues that impact channel performance are investigated and resolved in accordance with channel governance Service Level Agreement(s)

Assist the development of Integration Managers ensuring that they have a clear understanding of a client’s expectations, Integration strategy and goals.  Ensure projects are delivered in line with client time lines by pro-actively engaging with stakeholders both within and outside of PCM. 

Ensure team focuses on the priorities for the client to benefit the business.

Ability to collaborate with a wide range of senior management/executive stakeholders with strong interests in client relationships

Customer focused with the ability to draw on necessary expertise from appropriate Business (PCM), Service Delivery (Operations teams) and IT to investigate and resolve priority client channel issues

Strong management skills are essential to coordinate, monitor and report on time critical system outages where effective communications needs to take place between competing Business, Operations and IT teams

Establishing and maintaining excellent working relationships with the key HSBC stakeholders and direct team members

To continually consider the FCA’s principle of ‘Treating Customers Fairly’ (TCF).

To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

In conjunction with Compliance department, to implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

To adhere to and be able to demonstrate adherence to internal controls.

To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation

Desired profile

The ideal candidate for this role will have:


Relevant product knowledge including knowledge of Good knowledge of transactional banking

Past working experience in a relevant role, i.e. Project Management Skills

Past working experience on relevant systems, i.e. High level of knowledge of the customer facing applications including SAP, Oracle, JD Edwards, Sun

A track record of gaining an understanding of customers' needs and delivering excellent customer service

Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support

Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered

Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes

Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery

A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
The base location for this role is 62 - 76 Park Street London, SE1 9DZ.
 
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day. We seek to recruit people who share these values and will help us to sustain them.
 
Key search words: Client Integration, PCM

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.