Client Implementation Manager - Global Payments and Cash Management

Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
 
Global Payments and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
 
We are currently seeking a high caliber professional to join our team as Client Implementation Manager.
 
Principal responsibilities
Manage the end-to-end client implementation process
Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience
Provide a positive and professional onboarding experience for all new customers
Help to generate future business from existing customers
Generate cross country referrals facilitated via Global Links and generate referrals for other Global Businesses
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner
Monitor system performance and ensure customers are notified of delivery delays and system-related issues
Arrange post-implementation review to ensure complete customer satisfaction
Support new and existing colleagues promoting and contributing to an engagement culture.
Manage and coordinate complex PCM client implementation plans involving a wide range of commercial cash management products for key country and Group business relationships
Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation
Represent the interest of Client Implementation at steering committees and working groups
Support new and existing colleagues promoting and contributing to an engagement culture.
Develop and implement processes that ensure efficient and effective customer solutions.
Manage the ongoing maintenance of complete and accurate client documentation
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

Desired profile

Requirements
Qualification to a University Degree and/or training courses with proven years of progressive cash management product set-up and management experience or equivalent.
In-depth knowledge of commercial cash management and electronic banking products.
Proven ability to deliver creative and flexible customer solutions.
Ability to understand a customer’s business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to interact with business customers at all levels
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong analytical skills
Project Management skills
Knowledge of CMB’s international proposition / product capabilities.
Broad knowledge of HSBC Group capabilities. 
You’ll achieve more when you join HSBC.
 
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