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Cash Supervisor - London Region - Canary Wharf

  • City of London (Greater London)
  • Ventes

Description de l'offre

The Cash Supervisor role sits within the UK Retail Bank. The purpose of the role is to provide a high quality, customer driven service by pro-actively identifying and addressing customer needs by the development and supervision of all other cashiers including trainees. To apply for this you will need exceptional customer service experience.

Key responsibilities will include:

· Providing a personalised, friendly and efficient cashiering service;
· Monitoring the service status of the branch’s self-service equipment, replenishing consumables and contacting engineers as necessary
· Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
· Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
· Updating customer profile screens with details of customer contact;
· Leading the cashiering team to meet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response
· Ensuring development of staff skills & knowledge compatible with the requirements of the branch

Profil recherché

Qualifications :

In addition to the responsibilities above you will:

·  Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
·  Use empathy and adapt your behaviour and style of communication to suit your audience
·  Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
·  Adhere to regulations, legal obligations and data protection rules
·  Ability to follow instructions and seek advice or look up information if required
·  Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
·  Take on board new ideas and adapt them further to make them your own
·  Meet deadlines and complete tasks accurately and efficiently

At HSBC we look to enable our employees to better balance work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. The availability of these options can be discussed with the recruitment team as part of the application process.