Cash Management Analyst, GLCM

Job description

The role of the Cash Management Analyst, GLCM sits within the Global Liquidity and Cash Management Team in our Channel Islands & Isle of Man Commercial Banking (CMB) Team.

Global Liquidity and Cash Management (GLCM) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), our business is made up of almost 10,000 people in more than 55 countries, and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry's most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.

In this role your responsibilities will include:
· Assisting the team to maintain and enhance existing revenue streams and develop new revenue streams
· Supporting the team when they act as a lead sales representative on opportunities with key clients and/or deals
· Proactively assisting the team achieve income for the Group by originating leads and building/maintaining relationships with new and existing clients
· Helping with pricing and reviewing the full range of cash management services for target clients, together with effecting any cost reduction initiatives required by the HSBC Group
· Developing and be recognized as a Global Liquidity and Cash Management (GLCM) specialist
· Assisting the team to develop and maintain relationships with key clients including a robust coverage programme
· Working with relevant key stakeholders to ensure a positive client experience including excellent service and implementation
· Working with team members to develop an appropriate calling plan to efficiently and effectively meet clients' needs
· Where appropriate putting together high quality customer presentations to best showcase HSBC's offering to potential new clients
· Maintaining and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal and external client road shows and active participation in industry associations
· Maintaining close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions
· Working in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
· Being an ambassador for HSBC and develop the bank's profile in the local ‘International Business' community
· Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
· Supporting achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Taking personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Contributing to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
· Suggesting ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
· Adhering to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
· Continuously monitoring GLCM, gather information from GLCM sources to assess potential impacts and identify risks, necessary changes and business opportunities
· Appling GLCM policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Desired profile

Qualifications :

The ideal candidate for this role will have the below:
·  A track record of gaining an understanding of customers' needs and delivering excellent customer service
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
·  Used their business knowledge and understanding of customer needs to successfully manage and grow customer relationships
In addition to the details listed above, the ideal candidate will have a track record of:
·  Broader understanding of core Commercial and Global Banking product suite
·  Experience working in CMB or GBM environments
·  Experience working in Jersey, Guernsey or Isle of Man

The base location of this role will be Jersey, Guernsey or Isle of Man

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.