Business Specialist

Job description

The Business Specialist role is based within Business Banking role is situated within the branch network and is at the frontline of HSBC.

The role of the Business Specialist is to is expected to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.

Your responsibilities will include:

Offering suitable value-added advice  to new and existing customers, providing customer service excellence
Winning new to Bank customers by establishing a network  with key business introducers in the local community and working in partnership with them
Participating in internal and external business events, road shows and seminars as required by the business
Being an ambassador for HSBC and develop the bank’s profile in the local business community
Adhering to structures and processes in place for the management of credit, operational, reputation and regulatory risk
Optimising the potential value of existing relationships by assisting in the delivery of solutions and services appropriate to meet customer need and to improve customer engagement
 

Desired profile

The ideal candidate for this role will have:

Experience working in relevant environment/s, i.e. Customer Service, working in a challenging environment
Experience working in relevant market/context, i.e. Ability to interact and build relationships with internal and external stakeholders inc. HSBC overseas offices and local professional community
Role relevant qualifications, i.e. Good communication skills, including written, verbal, and the ability to deliver compelling presentations
Relevant product knowledge including knowledge of Business Banking, Commercial Banking, Branch Network is desirable but not essential
Experience working in relevant environment/s, i.e. Branch Network, Call/Contact Centres is desirable but not essential
Role relevant qualifications, i.e. Qualification to a University Degree and/or training courses. is desirable but not essential
A track record of gaining an understanding of customers' needs and delivering excellent customer service
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Used their business knowledge and understanding of customer needs to successfully manage and grow customer relationships
Demonstrated an ability to match products and services with clients' needs to generate sales in an ethical manner
The base location for this role is Southall, London
 
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable by doing the right thing. These are the values that guide us every day and we seek to recruit people who share these values. We are also committed to increasing opportunities for our employees to work flexibly and welcome job share or flexible working applications.

Key search words: Business Banking, Business Specialist, Portfolio Management, Relationship Management, Customer Facing, Customer service, Business Development

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.