Business Analyst - Performance Management

Job description

Role Title: Business Analyst - Performance Management

Business: Operations

New or Existing Role? New

Grade: GCB5

Role Purpose

· The Senior Business Analyst role is to support and understand structures, operations, processes, product and service offerings, policies and systems as part of the CM&D team that then enables HSS to provide services to our Clients.
Business analysis allows the business to make the right choices in the changes it executes. The discipline identifies needs, captures and analyses requirements and contributes to the assessments and recommendations of options available to ensure the right solution is identified, agreed and progressed.

Project Brief

· The role will be assigned to change initiatives within the performance and risk change portfolio dependent on current demand and priorities at the time. Fund Services have implemented the Bi-SAM performance measurement, attribution and reporting system B-One. The Senior Performance Business Analyst role will augment the team tasked with implementing performance measurement and risk related projects.

· Initiatives will include the on-boarding of new business wins, the building of new business models in conjunction with Product to support internal business or external market driven initiatives, re-structuring of existing client business, re-engineering initiatives driven by industry changes and internal projects / initiatives. As well as supporting existing Clients change.

Key Accountabilities

Impact on Business

· The BA will be required to impart subject matter expertise in the functional areas of Performance Data Management and Market Data along with strong analysis skills through the various stages of the project life cycle

· Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

· Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

· Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver artefacts as needed

· Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required

· Work independently and with users to define concepts and under direction of project managers

· Drive and challenge business unit and customers on their assumptions of how they will successfully execute their plans

· Leverage strong analytical and product management skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements

· Serve as the conduit between the customer community (internal and external customers) and the implementation team through which requirements flow

· Develop requirements specifications according to standard templates and standards

· Collaborate with implementation teams, supply lines and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs

· Act as a liaison between the business units, implementation teams and support teams.

Management of Risk

· Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
· Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls

· Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

Qualifications & Experience:

·  A high quality degree level education – highly desirable
·  Ex-Ante Risk experience with a track record of either having implemented a risk system or have supported it's use either in the business or IT – highly desirable
·  Performance Measurement and Attribution experience, with a track record of either having implemented a performance measurement system or have supported it's use either in the business or IT – highly desirable
·  Knowledge of Bi-Sam's B-One system or similar performance measurement technology and possess understanding of Data provision, Data cleansing and migration and be able to interrogate data relationships – highly desirable
·  Knowledge of risk measurement systems / technology and possess understanding of Data provision, Data cleansing and migration and be able to interrogate data relationships – highly desirable
·  Possession of a relevant business analysis qualification - desirable
·  A professional project management qualification (eg Prince2) – advantageous

· Significant operational experience in financial services, specifically fund accounting, investment operations or middle office processing

· Demonstrated experience in business analysis roles

· Experience of working in a large scale change environment

Candidates are expected to be best practice in;

· Process Mapping

· Impact Assessment/Gap Analysis

· Business Requirements

· Process Design

Candidates are expected to be competent in ;

· Operating Model Design

· Data Analysis

· User Documentation

· Solution Design

· Solution Validation

· Root Cause Analysis

· Opportunity Assessment

· Feasibility Study

· Stakeholder Management

· Business Readiness

· Design Governance

· Workshop Facilitation

· Training Documentation/Preparation

Candidates are expected to have a working knowledge of;

· Internal Consultancy

· Quality Assurance

· Rapid Issue Resolution

· Project Planning

· Scope Management

· Risks & Issues Management

· Resource Planning & Management

· Communication

· Data Loading

· Data Reconciliation

· Test planning & execution

· Must be a strong communicator both verbal and written with a comprehensive understanding of content and context

· Displays good presentation skills and can tailor communication methods for the audience, environment and setting.

· Engages stakeholders proactively

· Is an active listener and displays good inter-personal and communication skills (differentiate by role complexity)

· Strong inter-personal , communication and leadership skills (differentiate by role complexity)

· Able to work with individuals at all levels

· Ability to build and maintain highly effective working relationships with colleagues, clients and third parties .

· Good Team player

· Shows good planning & time management skills with the ability to prioritise multiple tasks effectively.

· Able to prioritise and manage conflicting demands.

· Demonstrates good organisational skills.

· Able to articulate a challenging strategic vision and motivate people to achieve this.

· Demonstrates interest and ability to support and develop people

· Strategic mind-set, with strong conceptual, creative and analytical content

· Strong problem solving skills and able to perform under pressure

· Displays good negotiation and influencing skills and can use these skills appropriately

· Ability to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborated approach in gathering information to make decision)

· Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability

· Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances

· Responds positively to challenge, showing consideration for others views and taking these into account when making decisions

·  Ability to seek compromise.

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.

For more information about the relevant additional checks for this role please contact the hiring manager

We are an equal opportunity employer and are committed to creating a diverse environment.