Manager Fraud Operations - Hong Kong Business

Job description

Job description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager Fraud Operations.

Principal Responsibilities

In this role you will

·  Lead and manage the outreach team serves as the Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activity
·  Focus on intercepting potential fraud and authorized payment scam cases, prompting scam warning message to potential victims, collaborating with law enforcement for prevention and monitoring suspicious money mule activities
·  Communicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks
·  Prepare regular reports/MIS on fraud and scam activity and losses. Analyze data to identify trends and able to develop strategic capability to mitigate future threats
·  Develop and implement fraud awareness programs to early detect fraudulent activity, including employee training and customer education initiatives. Provide regular training and guidance to frontline staff to enhance their detection skills and fraud awareness
·  Collaborate with internal stakeholders to promote a culture of fraud awareness and prevention. Serve as the primary point of contact for fraud-related inquiries and escalation from frontline
·  Collaborate with the Offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy, and compliance with all relevant regulations and internal policies
·  Stay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks; Develop and maintain relationships with law enforcement agencies, regulators and other external stakeholders as necessary

Requirements

To be successful you will need

·  Strong understanding of bank regulations and industry best practices related to fraud risk management
·  Strong understanding of fraud investigation/detection methodologies and techniques
·  Solid knowledge and application of Card scheme rules that pertain to fraud, authorization and chargebacks ensuring compliance with requirements
·  Excellent analytical, problem-solving, and decision-making skills
·  Effective communication, interpersonal and presentation skills, with the ability to build relationships with internal and external stakeholders
·  Ability to work independently and as part of a team; Passionate and detail-oriented

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.