Business Analyst- Operations Support - PROCESS MANAGEMENT - COLLECTION

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Analyst- Operations Support - PROCESS MANAGEMENT - COLLECTION.

Principal responsibilities

·  Adheres strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices to supports various CCS teams in analyzing business, systems, and data structures.
·  Manages multiple initiatives at the same time while Identifing improvement opportunities corollary to the business strategy and priorities.
·  Analyzes performance metrics and indicators to identify gaps and its root causes.
·  Engages with various teams at every level in the organization in order to understand specific requirements with regard to the development of a business solution.
·  Facilitates workshops or focus group discussions in order to extract the required information from stakeholders.
·  Utilizes industry best practices and methodologies in discovering operational insights out of data.
·  Collaborates with Consultants and Project Managers in completing analytical activities necessary to an initiative (e.g., business case, cost-benefit analysis, gap analysis).
·  Leads in activities related to budgeting, forecasting, planning, and variance analysis.
·  Leads or supports in the design of business solutions to improve customer satisfaction, operational efficiency, accuracy, and/or cost-effectiveness.
·  Frames and communicates the findings to stakeholders, including senior management in a manner that is easy to comprehend.

Requirements

·  Skill of using VBA or Python to read or write to other systems, including but not limited to OBS/CRM/iQA/HCC/Outlook/Word. Implementing linkage with ACCESS using SQL or integrating data between Excel to provide MI.
·  Masters or Bachelor’s degree in business or management disciplines (e.g., Business Administration, Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science).
·  At least 3 years of proven data analysis/analytics experience.
·  At least 2 years of professional experience in banking, financial services organization, business process outsourcing, and/or debt collections is highly preferable.
·  Experience in leading project teams, designing and generating detailed reports.
·  Able to apply the appropriate statistical analysis tool in a problem and be able to communicate the findings clearly.
·  Leads or facilitates meetings with stakeholders including project reviews and strategic planning activities.
·  Has excellent organizational, analytical, problem-solving, verbal, and written communication skills.
·  Must be a self-starter and amenable to work under minimal supervision while still adhering to deadlines and quality expectations.
·  Must have analytical independence and a “can-do” attitude towards all the business challenges needing a solution.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.