Business Analyst

Job description

The Business Analyst role is based within the Retail Banking & Wealth Management (RBWM) Business Transformation team located in the UK. The team forms part of the RBWM UK Chief Operating Office department and functionally aligns to the Global Transformation function.

The RBWM Business Transformation team are responsible for the management and delivery of transformational change programmes and projects across all RBWM brands and propositions. The team lead change initiatives supporting both UK and Global RBWM.

The role of the Business Analyst is to lead and be accountable for the definition of the analysis approach for large transformational programmes working in a dynamic, agile, collaborative environment. The role works with Domain Leads and senior business representatives to shape change programmes and prepare for mobilising resources. As an experienced analyst the role may include functional management of other analysts, engaging senior business stakeholders from across global business lines and global functions and helping to develop the professionalism of the BA practice by championing industry practices and developing the team. The jobholder will have a combined set of good interpersonal skills and business/technology knowledge in order to develop an effective relationship with the business and IT, providing sound consultancy that adds value.

Your responsibilities will include:
· Defining the most appropriate analysis approach to a problem/opportunity and leading a multi skilled team to achieve the required goal,
· Driving change through the RBWM governance process
· Understanding the needs of the Business and writing User Stories / high level requirements capturing just enough detail to enable development
· Provide support to the Product Owner in decision making, grooming product backlogs, understanding the business propositions and driving delivery of benefits
· Developing and deploying standardised operational processes. Performing root cause analysis of failure elements & recommend improvements,
· Defining the solution design for non-technology projects and supporting IT with definition of the technology elements
· Performing financial analysis by understanding the link between changes in systems and business processes to costs and benefits,
· Leading Change & Implementation/Business Readiness activities such as:-
· Operational Impact Assessments
· Understanding and Writing Procedures
· Communication planning
· Developing User Acceptance Test strategies and plans and support customer sign-off for the deliverable ensuring product is fit for purpose
· Running and facilitating pilots
· Leading, mentoring and supporting other analysts

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:
·  Proven ability to work with stakeholders and business sponsors at all levels,
·  A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change,
·  Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences,
·  Ability to build effective networks both internally and externally and work collaboratively with others to achieve a common goal,
·  A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications,
·  The ability to understand and interpret complex data
·  Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability
·  Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances
·  Responds positively to challenge, showing consideration for others views and taking these into account when making decisions
·  A track record of making customers (external and/or internal) the focal point of everything we do and decide, and ensuring they get the right service or solution - every time
·  Experience in delivering change
·  Availability to undertake the travel required for this role, i.e. Occasional travel required nationally to meet business stakeholders
In addition to the details listed above, the ideal candidate will have a track record of:
·  Demonstrable Business Analysis experience, with particular evidence of successful delivery of benefits
·  Appreciation of Change & Implementation/Business Readiness activities including Live Proving (Business User Testing)
·  Knowledge of Retail Banking & Wealth Management Products & Propositions
·  Digital domain knowledge
·  Strong knowledge of Project Management methodologies Inc. Agile, and best practice techniques
·  Experience of using tools such as Confluence & Jira
·  Relevant Business Analyst qualifications e.g. Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), ISEB Diploma in Business Analysis, Six Sigma.
The base location of this role will be Sheffield with other BA5 roles advertised in Leeds, Chester and Birmingham.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.