Banking Operations Associate (GB, CMB) - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Banking Operations Associate (GB, CMB)

Business Services – Banking Operations (GB, CMB)

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. In Banking Operations, we support account opening, customer due diligence services and ongoing account maintenance.

We are currently seeking high caliber individuals to join our Business Services as Banking Operations Associate (GB, CMB).

Principal responsibilities

· Provide effective and cost-efficient services to CMB, GB and other business units to handle end to end process of Customer Due Diligence (CDD) Services, Customer Selection & Exit Management (CSEM), Account Servicing, as well as new business initiatives.

· Assist the implementation of Global Standards & internal controls, reviewing and updating existing / new processes and procedures, performing capacity & resources analysis

· Observe and implement the Group's/ Bank's compliance policy by managing compliance risk, ensuring adequate compliance resources are in place and trainings are provided to relevant parties

· Provide Subject Matter Expert (SME) support to Line of Business (LoB) and Global Service Centre (GSC) teams

· Monitor the performance of GSC and participate in the review of Service Level Agreement (SLA) and user acceptance tests (UAT)

· Identify opportunities for process re-engineering and quality improvement, and lead/ participate in the system/ procedural review/ ad hoc projects

Desired profile

Qualifications :

Requirements

· University degree in Business Administration, Finance or a related discipline

· Minimum of 2 years' experience in project management, business planning, or management reporting is preferable

· Good knowledge of CMB and GBM services and products, with strong business acumen and numerical sense

· Strong self-motivation, with the ability to work independently and under pressure

· Good analytical, problem solving, communication and report writing skills

· Good knowledge of application software including MS Excel and PowerPoint

· Proficiency in English and Chinese

· Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes