Offers “HSBC”

Expires soon HSBC

AVP, Customer Service - Retail Banking and Wealth Management

  • SINGAPORE
  • Marketing

Job description



Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as a AVP, Customer Service .

Principal responsibilities

· ​The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment. At the same time, render support to the team sales and service to achieve operational efficiency
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It is also the job holders responsibility to change the mindset of the staff to adopt a service and sales culture to proactively introduce the banks products to the customers.

·
The jobholder plays a key role within the branch in facilitating the running of the Wealth Hub, Center, Branch operations by meeting the high level of service standard to our customers. The jobholder needs to supervise the team and ensure that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to.

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The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits

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The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

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The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.

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This will be achieved by adhering to all relevant processes, procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Desired profile



Qualifications :

Requirements

·  ​​Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans.
· 
Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Make every future a success.
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