Assistant Vice President Quality Checking, Human Resource Advisory

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President QC, Human Resource Advisory

Business : Human Resources

Principal responsibilities

·  Help Establish a robust Quality Assurance (QA) culture across HR Advisory.
·  Ensure accurate and timely output of Quality Checking, ensuring results are accurately recorded as per accepted standards. Demonstrates effective, timely communication with key stakeholders related to individual cases.
·  Identify performance improvement opportunities for Investigators and provide feedback to Line Managers and Investigators that will enhance the quality of investigations.
·  Identify themes of repeated quality issues and or improvements to current policy and process, working with Independent Quality Assurance to drive improvements.
·  Act as a Quality SME for Investigators and Line Managers.
·  Establish effective relationships with Independent Quality Assurance.
·  Develop and maintain a collaborative working relationship with relevant HR Advisory Investigators and other relevant functions, key business stakeholders both internal and external as directed.
·  Maintain and observe all HSBC control standards and observe the Group HR FIM, including adherence with recommendations made by internal/external auditors and external regulators.
·  Highlight where processes could be improved or simplified.
·  Ensure all QC work is completed to standards set within  Investigation QA , applying Global and Local instruction knowledge for area being assessed i.e. considering any local dispensations, sampling based on risk.
·  Use the ServiceNow tools to manage queries effectively, ensuring case details are logged accurately and no data or privacy risk concerns.

Requirements

·  Strong inter-personal and communication skills, both verbal and written, in addition to numerate and detail orientated with experience of documenting information in a clear, concise manner
·  A good understanding of the principles of HR functions, Employee relations and investigations experience
·  Well-developed analytical, problem solving and decision-making skills combined with influencing and negotiation skills. Excellent organisational and planning skills / attention to detail
·  Collaborative working style
·  Persistence and courage of their own convictions to follow up on noted quality issues and monitor agreed management
·  Proven ability to work well under pressure within demanding and changing timescales/deadlines
·  Strict adherence to the requirements of confidentiality, discretion and integrity
·  Previous auditing or assurance experience is an advantage as well as a working knowledge of Employee Relations and or workplace investigations

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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