Assistant Vice President, KYC and Client Services - HSBC Operations, Services and Technology

Job description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Assistant Vice President, KYC and Client Services .

Principal responsibilities

· Provides support to the Private Bank Hong Kong and Singapore booking centres in delivering high quality client service to customer base.
· Responsible for managing the processes associated with client transactions including new account openings, general account maintenance, customer account changes and account closings.
· Responsible for managing the processes associated with tax regulatory initiatives including Foreign Account Tax Compliance Act, Common Reporting Standard.
· Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
· Prompt and appropriate action taken to address feedbacks and complaints from the Relationship Managers on account maintenance and servicing issues.
· Manage HSBC Know Your Customer policies and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it.
· Provide subject matter expertise and operational support for Foreign Account Tax Compliance Act and Common Reporting Standard
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Build and maintain positive and productive working relationships internally and externally.
· Ensure that any data input is dealt with in a timely manner and in correct and consistent format.
· Ensure account opening documentations are complete and accurate and requirements met.
· Achieve compliance with Foreign Account Tax Compliance Act and Common Reporting Standard for all account holders.
· Achieve compliance with all Group Standards, manuals and guidelines.

Desired profile

Qualifications :

Requirements

·  Bachelor's degree in business, finance or related field.
·  Proven and progressive private banking or equivalent experience.
·  Experience in undertaking Anti Money Laundering and Know Your Customer reviews within the banking and financial institution.
·  Experience in current Foreign Account Tax Compliance Act and Common Reporting Standard
·  A good team player with drive for success and achievement
·  Strong problem solving and time management skills
·  Strong Information Technology skills and knowledge of Microsoft Office Application.
·  Articulate and strong communicator with excellent written English, proficiency in Chinese is a must.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.