Assistant Vice President Fraud Operations

Job description

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role holder holds oversight for the Fraud Operations teams in the Global Service Center (GSC).  The role is accountable to the to the International Wealth and Premier Banking (IWPB) Head of Fraud Operations. The role holder is responsible for providing effective oversight by providing cohesive leadership of the teams and managing key stakeholder relationships. The role holder is responsible for the GSC teams distributed across multiple locations including; Mexico, Bangalore, Hyderabad, Kolkata & Manila.

The role holder takes a strategic view on Fraud Operations, ensuring that the function is managed in the most efficient and effective way possible and ensuring that the risks in the region are duly addressed in quality of throughput from the operations teams. The role holder is responsible for on ground leadership of Fraud Operations, including interfacing with global, regional and country Financial Crime (FCR) / Fraud teams, Digital Business Services (DBS), Transformation, IWPB Risk and Line Of Business colleagues and has managerial ownership. The role holder is expected to actively manage stakeholder relationships on a day-to-day basis.

  As our Assistant Vice President Fraud Operations you will:

·  Be responsible for US Fraud Operations regardless of location
·  Work closely with Head of Fraud Operations and peers to help draw up and implement strategic initiatives for the business and contribute towards the overall goals of Operations
·  Help develop matrices, scorecards and status reports to track operational performance across various teams
·  Maintain awareness of trends, events, etc. within the operations area through external contacts, research bodies, data processing vendors, etc. and advise management of new developments
·  Develop, drive and implement best practice in respect of communication between the GSC Fraud Ops team and Global/Regional Fraud Operations team
·  Ensure that Fraud Operations team’s exposure to Fraud risk, regulatory and reputational risks is managed, in a commercially sensitive, practical and cost-effective way
·  Work with the broader Fraud Operations teams and infrastructure; including the GSC, Quality Assurance (QA) and Production teams to ensure process performance in country, including robust error/defect analysis (cost & quality) based on the standard quality monitoring methodology and risk control assessment
·  Identify performance improvement opportunities and work with key stakeholders to realize
·  Support the deliverance of appropriate training/refresher programmes to improve process and service quality, automation and dashboard reporting, calibration and coaching
·  Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity / Management Information (MI) across regions

For this role, HSBC targets a pay range between $77,100.00 and $115,600.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You´ll likely have the following qualifications to succeed in this role:

·  Wide scope of knowledge and experience in the financial services business including key trends and market knowledge, and products with strengths in operations, systems and organization
·  Familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering and General Compliance
·  Proven operations and change leadership experience and the ability to accomplish through others
·  Substantial experience in Operations Management including Fraud
·  Previous Fraud experience preferred
·  Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions required
·  Proven experience on Leading operational teams

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.