Assistant Manager, Retail Propositions - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Assistant Manager, Retail Propositions .

Principal responsibilities  

·  Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for mass retail, young and other strategic segments
·  Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach
·  Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs
·  Assist to review customer journeys in collaboration with key stakeholders to drive effective engagement and stickiness
·  Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
·  Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
·  Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
·  Perform other responsibilities / duties as assigned by respective manager

Requirements

·  University degree in Business Administration, Marketing, Communications, or other relevant qualifications
·  Minimum of 3 years' working experience in propositions or segment marketing
·   Retail banking experience will be an advantage
·  Customer-oriented with strong business acumen and analytical skills
·  Positive, creative, flexible, and self-motivated individual with good interpersonal skills
·  Team player, great sense of ownership and good project management skills
·  Proficiency in both English and Chinese (Cantonese and Mandarin)

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