Assistant Manager, Customer Propositions - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Customer Propositions

Customer Propositions and Management

We are currently seeking a high caliber professional to join our department as Assistant Manager, Customer Propositions.

Principal responsibilities

· Assist in implementing customer acquisition strategy, design customer journey and develop acquisition programs for designated segments
· Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
· Collaborate with different business units to implement portfolio programs, including end-to-end process management, target identification, budget planning, customer & frontline communication and campaign result evaluation to enhance the product penetration and profitability for designated segments
· Perform other responsibilities / duties as assigned by respective manager

Desired profile

Qualifications :

Requirements

·  University degree in Business Administration, Marketing OR other relevant qualifications
·  Minimum of 3 years' retail banking experience
·  Frontline experience a plus
·  Customer-oriented with strong business acumen and analytical skills
·  Strong Self-motivation with good project management and interpersonal skills
·  Proficiency in both English and Chinese
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.