Assistant Trade Mid Office Manager, Global Trade & Receivable Finance

Job description

Global Vision. Local Focus.

Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About Commercial Banking

HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

A Day in the Life of an Assistant Trade Middle Office Manager includes the following:

Trade is a core product for the Group across various customer segments, including Global Banking and Markets (GBM), Commercial Banking (CMB), and Private Banking. The jobholder is responsible for smooth execution of the day to day activities for the GTRF Operational teams. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as Global Trade and Receivable Finance Functional Instruction Manual (GTRF FIM), Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risks etc. In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives. This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.
To demonstrate a strong focus in service & sales, and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met.

Principle Accountabilities:
· To deliver excellent customer service and provide top quality trade services/solutions to customers.
· Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture
· Monitor service quality standards and set benchmarks for high performance
· Monitor operational performance on the basis of key metrics like SLAs, quality, operational losses and basis which we take appropriate action and escalating where appropriate
· Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.
· Ensure timely and accurate communication of MIS to key stakeholders
· Build and maintain good working relationships with Business Development and sales team, operate in an open and transparent way being fully accountable for supporting their business
· Support other Business initiatives in driving operational change programmes.
· Be aware of issues within teams and resolve or escalate in appropriate and timely manner
· Promote an environment that supports diversity and reflects the HSBC brand.
· Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
· Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
· Regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return .
· Ensuring compliance with Business Instruction Manual (BIM), Functional Instruction Manual (FIM), SOX, International Chamber of Commerce (ICC), rules & relevant guidelines on handling of transactions. Implementation of Group Compliance Policy as applicable to the role
· Ensure regular review and critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures. Sharing best practices & work improvement initiatives with other GTRF sites
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  At least 2-5 years of experience in trade products, operations, Trade Cycle and customer service
·  Good understanding of Customer Groups and supporting business initiatives
·  Good understanding of Operational Risk related to the underlying Trade Transactions
·  Strong interpersonal, influencing and communication skills
·  A good team player who possesses good interpersonal and communication skills
·  Strong organizing and time management skills
·  Can work independently and quickly, with good attention to detail and solutions oriented
·  Good command of spoken and written English and FRENCH required
·  self-motivated with initiatives to take on new and additional responsibilities
·  A Bachelor degree preferably in a business or related area
HSBC Proud

In 2017, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the seventh consecutive year.

Here are some of the reasons why:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity: Opportunities to network and build global relationships
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
Learn more about HSBC

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group - one of the world's largest banking and financial services with assets of US $2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.