Assistant Relationship Manager (Mandarin)

Job description

Job description

·       Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking

·       Ensure Relationship Management Team is aware of quality and compliance status through collations of checking results

·       Share best practices within and among relationship team or internal working partners

·       Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests

·       Provide input and suggestions on process streamlining and various control mechanisms

·       Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues

·       Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment

·       Increase HSBC's share of wallet with our clients

·       Identify business opportunities via daily contact with customers at different levels

·       Provide general support in servicing client relationships and enhancing income generation

·       Prepare briefing notes in advance of key client meetings

·       Act as primary point of contact for clients and internal colleagues

·       Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports etc.

·       Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved

·       Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Requirements

•                  Credit and analytical skills an advantage

•                  Knowledge of banking products and internal HSBC systems an advantage

•                  Excellent interpersonal skills and good presentation skills

•                  Possession of a positive attitude to customer-service handling

•                  Command of both spoken and written English and Mandarin