Senior Manager, Performance

Job description

Job description

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking an experienced professional to join this team in the role of Senior Manager, Performance.

Principal Responsibilities

·  Act as a senior manager within Performance and the primary delegate for the Head of Performance in senior meetings and forums.
·  Provide strategic planning, execution and performance management support, including to CIB.
·  Lead and direct the CIB Data & Analytics capability, providing services and support to CIB to manage business insights, management information and ad-hoc requirements.
·  Support the implementation of People Strategy, in line with HR requirements ensuring people are engaged, well managed and supported.
·  Act as contact point to GCOO functions which are providing services to CIB, including but not limited to: Technology, Operations & Servicing, Real Estate Services, Data & Architecture Office, Procurement, Business Risk & Resilience and CIB Non-Financial Risk.
·  Delivery/Performance – support the development of the “service catalogue” which articulates CIB and GCOO agreed scope of ‘services’, with appropriate supporting benchmarks, metrics and reporting on efficiency, effectiveness, quality and success of those ‘services’
·  Cost Insights and Financial Management –provide robust financial planning, management, tracking and reporting of performance, with support from CIB Business Finance.
·  Management of businesses' location strategy and utilisation of premises, in conjunction with Real Estate Services, including occupancy demand forecasting; footprint optimisation.
·  Provide oversight on Third Party Engagement Management (“TPEM”) activities related to CIB.
·  Deliver strategic initiatives focused on improving frontline effectiveness and overall business productivity through the effective use of business analytics, deployment of digital tools as well as process simplification.
·  Identify opportunities to improve customer experience through regular use of customer insight and feedback.
·  Deliver effective and efficient processes and engagement models across GCOO.
·  Ensure that all Performance function deliverables to stakeholders are concise, precise and impactful.
·  Manage internal provision of services where agreed in the Blueprint
·  Provide advisory support on payment and FEA related matters (The role holder is expected to take over the role as Foreign Exchange Policy / “FEP” champion for CIB)
·  Provide administrative and senior management support to the CIB community
·  Provide support to business stakeholders across the areas of governance, organisational design and transformational activities.
·  Ensure compliance with all operational risk frameworks 

Requirements

Knowledge and Experience  

·  Degree in related field or commensurate practical experience
·  Possess financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions.
·  Understanding of HSBC structures, processes and objectives across the Group.
·  Knowledge of the external environment –regulatory, political, competitors etc.
·  Knowledge of CIB and GCOO–functionally, operationally and financially.
·  Comprehensive knowledge of the external environment (Risk, regulatory, political, competitors etc.). 

Technical Competence 

·  Ability to distil complex and varied information into useful, insightful and concise recommendations.
·  Ability to support business transformation activities.
·  Strong analytical background and proven ability in financial/analytical reasoning, including being able to contextualize financial / non-financial data into business activities and conclusions.       

Focus and Energy 

·  Pro-active and delivery focused.
·  Ability to prioritize workload effectively.
·  Committed to personal development
·  High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
·  Proven experience of positive, challenging interactions with Senior Executives across CIB and GCOO.
·  Proven ability to articulate complex issues concisely and in simple language to recognize the global remit of this role 

Relationships 

·  Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams.
·  Ability to use initiative to resolve issues.
·  Experience in building and maintaining strong working relationships across a globally distributed matrix organization.
·  Good interpersonal and communication skills with proven ability to communicate effectively and confidently at all levels across the Group.
·  Experience of managing staff in a matrix environment without direct line management responsibility.
·  Possess relationship management, collaboration and influencing skills. 

 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

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Issued by HSBC Bank Malaysia Berhad