Assistant Manager – Supplier Management Utility (SMU), Group HR, GSC’s

Job description

GCB 7

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Global Service Centers

Our Global Service Centers are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centers and digital platforms.

Employees in the Global Service Centers also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

Role Purpose

AM – SMU will be part of the newly setup Group HR Supplier management function called ‘Supplier Management Utility'. Supplier Management Utility (SMU) focuses on the consistent identification and assessment of risks and the ongoing management of supplier contracts, performance and relationships.

The purpose of SMU is to make it simpler and better for the HR GSO leads to fulfil their accountabilities associated with the ongoing use and dependence on third party suppliers.

We are currently seeking an ambitious individual to join this team in the role of “Assistant Manager – Supplier Management Utility (SMU), Group HR, GSC's”. In this role, you will be responsible for the following:

Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

Impact on the Business/Function

[ VALUE CREATION ]

· Maintain up to date Supplier Inventory

· Conduct Supplier risk reviews throughout the life cycle of the supplier (entry to exit)

· Maintain Supplier risks/issues database and dashboards. Proactive manage resolution of open issues

· Maintain and provide a consolidated view of the suppliers managed, including scope, deliverables, and performance obligations, with a clear understanding of the supplier profile, status and risks/issues.

· Proactive manage key risks and issues and work with GSO leads and broader risk management teams to mitigate identified risks

· Provide up to date spend visibility, by tracking, reviewing and processing supplier invoices in a timely manner

· Support discussions HR GSO and Procurement to ensure alignment of supplier utilisation and engagement

Target

· Supplier engagement is effective and efficient.

Measure

· Accuracy and completeness of Supplier inventory

Customers / Stakeholders [COMPLETE 3-4 AREAS]

· Support TPEMs across globe in completing all risk related tasks on Archer

· Support TPROs across globe on various queries relating to engagements

· Support country and regions with various dashboards including spend and outstanding risk tasks

Target

· Maximum completion of outstanding tasks

Measure

· Reducing trend and positive feedback from stakeholders

Leadership & Teamwork [ Capability, Capacity and People Development ]

· Lead a positive work environment and promote teamwork to drive effective and efficient Third Party Supplier Management

· Build strong working relationships with GSOs, Regional Leads, HR project/programme managers, CAO and Procurement.

Target

· Engage HR GSO stakeholders and SMEs to share insight and support contribution and commitment

Measure

· Level of output and feedback from supporting teams

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

· Drive transparency on Supplier utilization, performance and delivery against obligations and provide explanations on variations.

· Manage supplier invoices, raise requisitions, review and process supplier invoices. Maintain spend visibility trackers for the supplier portfolio

· Coordinate periodic Supplier reviews with the GSOs and Procurement to review performance against the contractual obligations.

· Periodically build and publish Supplier operational performance dashboards

· Maintain up to date IRQ, RRQ status within HSBC tools like Archer and Helios

· Raising procurement requests and managing requests through the required procurement process including submission, review, approvals and inputs to required forums.

· Establish MI/KPI's to report Supplier management efficiencies and PO compliance of HR purchasing

· Support the region HR teams to ensure that all audit issues are closed by the due date.

· Understand country priorities of the Oracle Fusion deployment plan working with local country teams to develop operational readiness

· Collaborate with HR Finance and Procurement to meet the function's needs and negotiate service levels

Target

· Maintain and provide consolidated view of Supplier performance

· Effectively manage operational risks and internal controls

· Ensure PO compliance risks and controls are robustly managed with no significant control failures

Measure

· Number of outstanding risks not mitigated to plan

· Number / nature of audit findings (as applicable

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

·
Oversight across a multi-discipline and complex profile suppliers across Global HR functions

·
Compile and manage timely, quality MI regarding the HR portfolio to support required management decisions from numerous sources.

·
Constructively challenge and review the performance of 3rd parties.

·
Senior stakeholder management across multiple internal / external departments (including but not limited to; HR Senior Management, Global Businesses, Global Functions and Group).

·
Provision of guidance and support to those unfamiliar with supplier management principles and activities.

·
Lead, participate and contribute to the definition of the Supplier Management Utility (SMU) service offerings.

·
Introducing cultural change will be a major challenge particularly in areas not currently ‘on side' with professional supplier management standards.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

·
Supplier Management Utility (SMU) focuses on the consistent identification and assessment of supplier risks and the ongoing management of contracts, performance and relationships.

·
The purpose of this role is to make it simpler and better for the HR GSO leads to fulfil their accountabilities associated with the ongoing use and dependence on third party suppliers.

·
This role is expected to maintain a robust view, understanding and governance across all components of the HR third party supplier's portfolio focusing on management of suppliers and tracking delivery and performance.

·
Programme governance should be executed in accordance with Group Standards Policy and Procedures (including, but not limited to, the Business Transformation Framework – BTF

·
AM – SMU, will participate and manage supplier management activities throughout the supplier life cycle (entry to exit) for one or more key suppliers. Key role purpose will include:

·
Risk Assessment: Driving the fulfilment of all required Risk Management Activities with the Third Party suppliers on behalf of HSBC. Working with GSO and HR Risk leads for assessing the risks from HSBC buying / using goods or services from third party suppliers, using the IRQ and RRQ. Own and operate the Risk Management system Archer for the HR function and keep the risk status up to date.

·
Due Diligence: Assessing the basic suitability of suppliers to undertake work for HSBC and undertaking due diligence activities in order to understand the extent to which HSBC is able to mitigate the risks from using third party suppliers. Discussing potential remediation activities with GSO leads and tracking remediation activities there by ensuring they are completed in a timely manner by the Third Party supplier.

·
Relationship Management: Track relationship management activities carried out by GSO leads and Procurement for most important supplier contracts. Provide insight and reporting for most important third party suppliers.

·
Performance Management: Define and manage Performance dashboard on Supplier performance and feed in to SMU Governance forums.

·
Contract & Invoice Management: Provide GSOs with visibility of contract records, expiring contracts and contractual obligations. Raise Requisitions, Track, review and process supplier invoices.

·
Monitoring and Reporting: Collate and maintain up to date supplier inventory for HR functions globally. Maintain up to date supplier performance MI. Support the GSO leads during supplier performance reviews.

Management of Risk (Operational Risk / FIM requirements)

The jobholder will continually reassess the operational risks and likelihood of operational risk occurring through the execution of his/her duties in this role. The jobholder will address any areas of concern in conjunction with his/her line management, GSO Leads, HR Operational risk managers and/or the appropriate department. The jobholder is also expected to adhere to the Business Transformation Framework and programme / portfolio governance standards to minimize the likelihood of operational risk occurring.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

The key dimensions of the job are as follows:

·
Broad understanding of Supplier management

·
Navigation through, and coordination of, multiple contributing parties

·
Stakeholder engagement across multiple businesses, functions and regions within HSBC

·
Support for the document preparation for all key meetings, Programme Steering Boards, Programme Operating Committees

·
Provision of packs and other MI to HR ExCo regarding the supplier portfolio in scope

Desired profile

Qualifications :

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

· 
Knowledge of HR departments and GSO areas, including HR and Procurement core platforms (e.g. Archer) and processes

· 
Strong understanding of HSBC governance, processes and obligations regarding sourcing, engaging and managing 3rd parties

· 
Knowledge of Third party - Supplier Management process from entry to exit

· 
Knowledge of HSBC Oracle Fusion Procurement functionalities is must

· 
Knowledge of UK invoicing and Purchase order activity is must

· 
Knowledge of HSBC Archer/Helios Procurement toolset

· 
Strong understanding of Risk management principles and risk management lifecycle

· 
Strong understanding of HSBC Group structures, values, behavior's, processes and objectives

· 
Knowledge of key project and programme management risks and considerations

· 
Knowledge of the external environment – regulatory, political, competitors etc.

E xperience

· 
Proven experience in operating in a supplier management across a multi-discipline portfolio

· 
Proven experience of managing Supplier risks and implementing associated operational controls

· 
Proven experience in analyzing large data sets and ability to draw meaningful inference, good hands on experience with Excel data analysis techniques like Pivots, Charts, trend analysis

· 
Experience in using HSBC Oracle Fusion Procurement functionalities is must

· 
Experience in using HSBC Archer toolset

· 
Proven experience of positive, challenging interactions with senior stakeholders

· 
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

· 
Proven ability in successfully managing and delivering complex global / regional change initiatives at scale

· 
Knowledge of the Global businesses and broad understanding of the role of HR in an organisation

Capabilities

· 
Strong relationship management and influencing skills

· 
Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels

· 
Very strong analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined and delivered

· 
Tracking, Reporting and Governance

· 
Risk and Issue Management

Qualifications and Accreditations

· 
Typical qualifications would include a Bachelor's degree / equivalent experience

The number of positions for this job is 1.

Additional Information

· 
All applicants must have successfully completed their probation period.

· 
Employees must meet performance and behavioral standards as defined in the policy.

· 
All L8 & L7 applicants should have served at least 12 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.

· 
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

· 
Application form should be submitted along with the current CV.

· 
All applicants should inform their respective Line Managers of their application.

· 
All the completed applications should be submitted on or before the closing date.

· 
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

· 
The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

· 
Right to work is required. Local employment rulings and restrictions will apply.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


***Issued By HSBC Electronic Data Processing (India) Private LTD***