Assistant Manager, Personal Instalment Loan - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Personal Instalment Loan

Consumer Assets - Unsecured Personal Lending

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

Our Unsecured Personal Loan services offer installment loans, revolving loans, and overdraft facilities to meet the financial needs of customers at all levels.

We are currently seeking high caliber professionals to join our department as Assistant Manager, Personal Instalment Loan .

Principal responsibilities:

· Develop and execute personal loans' acquisition and portfolio programmes to grow the Bank's market share and profitability.
· Participate in product development and system enhancement projects to enhance product features, improve customer journey and comply with regulatory requirements.
· Perform market and portfolio analysis for formulating business strategies.
· Liaise with different sales channels and operations to develop efficient and effective sales and operating workflows.
· Work with different channels including telesales and digital banking to drive business from new customers and boost cross selling opportunities from existing customer base. Monitor the performance of sales channels and evaluate programs results.

Desired profile

Qualifications :

Requirements:

· 
University degree in a related discipline or other relevant qualifications

· 
Minimum of 3 years' retail banking experience, with exposure to consumer lending an advantage

· 
Strong product development and project management skills

· 
Strong team orientation, with good communication and interpersonal skills

· 
Proficiency in both English and Chinese, with fluency in Putonghua is an advantage

· 
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

(Candidates with less experience will be considered for the position of Personal Lending Officer .)