Assistant Manager, Global Trade and Receivable Finance Client Service

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking (CMB) has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives for Assistant Manager Global Trade & Receivable Finance Client Service:

The GTRF Client Service Manager (CSM) is a client-facing role and the central point of contact for all client transactional needs and service solutions for the assigned client portfolio (Global Priority, Premium or Standard).

Principle Accountabilities:

· Deliver a valued and best in class client experience, built on deep Services SME expertise, strong internal networks across frontline (Business Development Managers and Relationship Managers) and back office functions, and a deep understanding of the client's trade business across the Group
· Own, manage and successfully resolve clients' transactional queries, issues and complaints, in line with agreed SLAs and relevant standards (incl. financial crime and regulatory)
· Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business
· Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTRF service performance and increased clients' usage of self-service solutions
· Provide transactional trade advice to clients, BDMs and RMs, and provide input to account planning
· Support other CSM team members and contribute to the successful embedding of a high performing culture and behaviours
· Embrace HSBC's values and always strive to deliver fair outcomes for clients and HSBC

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:

·  Excellent knowledge and experience in trade finance and customer service
·  High commitment to customer service and cross-selling excellence
·  At least 2-5 years of experience with Group and HSBC Canada GTRF/CMB products and services
·  Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others.
·  Proven success and achievement in the past working experience where one has to handle multiple tasks independently.
·  University Degree/College Diploma in business/finance preferred
·  Certificate of International Trade Finance (CITF) Certificate (or other relevant trade qualification) is desirable but not a must
·  French proficiency desirable

HSBC Proud



In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:

·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make.