Assistant Financial Services Manager - AMH Collection - NHC - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.
 
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
HSBC Operations, Services and Technology
 
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
 
Global Service Delivery
 
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
 
Role Purpose
 
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Design, develop and execute MI reports required to manage operations efficiently;
Provide analytics consultancy to VP Ops to effectively manage their business;
Analyze performance trends and share findings/recommendations with management for decision making;
Support implementation of analytical tools, statistical tests, simulation studies etc. required to optimize production;
Interact with counter parts and build excellent working relationship with all stakeholders;
Influence and escalate key issues in an effective way to ensure timely resolution;
Continuously strive to improve and sustain high quality;
Obtain the requisite buy-in and support from Operations through effective presentation and communication of data findings and analyses;
Drive innovation for self and help junior team members and analysts in driving innovative ideas;
Take an active role in initiatives outside of own role; proactively seeking different assignments to accelerate learning;
Collaborate with others across the team to achieve the overall goal;
Uphold the highest level of integrity and act as a role model for all HSBC values and business principles;
Responsible for accurate and timely delivery of reports and analytical tasks/projects involving various initiatives around Collections (Telephony/Back-office) and Recoveries;
Automate the recurrent jobs and deliver them in a more effective and efficient manner;
Meet and comply with Global Standards Manual, Collections Operations FIM and HDPI policies.

Desired profile

At least 5 years’ experience in Operations with at-least 3 years of experience in MI and reporting (preferably in BackOffice or Contact Center);
Excellent data analysis, logical deduction, and critical thinking skills;
Experienced and proficient in MS – Office including Excel, VBA, Power-point, MS Access;
Basic knowledge of statistical and financial modeling techniques, marketing research and multivariate analysis tools;
Bachelors/Master’s degree in Economics, Statistics, Mathematics, Operations Research or any other relevant technical numerical discipline preferable;
Project Management / Business Process improvement skills;
Possesses excellent thought organization and thought leadership;
Excellent Communication and presentation skills – Both verbal and written;
Knowledge of, and experience in, planning, organization, and problem solving techniques;
Proven ability to work effectively with virtual cross functional teams (without line reporting);
Self motivated and can work independently and with minimal supervision;
Multi tasking ability and ability to drive initiatives.
You’ll achieve more at HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***