ASP Data Science - HSBC Operations, Services and Technology

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as ASP Data Science.

Principal responsibilities
· Adhere to customer data capture standards as set out and agreed within the bank
· Adhere to the policies and standards for reference data management and consumption
· Adhere to the Customer Centricity strategy as set out by the Group Chief Data Office
· Drive best practices with stakeholders
· Maintain a strong set of documentation around challenges, use cases and benefits
· Support Root cause analysis with Business As Usual team
· Liaise with service and data vendors
· Support and align the work around the Global Reference Data programme
· Maintain a high standard of written and verbal presentation, simplifying complex messages. Be highly articulate
· Display lateral thinking and seek out new and innovative ways of solving problems while remaining delivery focussed
· Customer and reference data users in the Global Businesses or Global Functions, and their leadership
· Programmes of work within Global Businesses or Globla Functions
· Business Operations teams relevant for particular issues
· Chief Data Officers and their deputies
· IT Architecture
· Business As Usual Lead and team
· Work within a virtual team or network of individuals developing and consuming customer and reference data standards, tools and services
· Actively manage and prioritise activities based on GCDS and Reference Data programme leadership guidance
· Take responsibility for own actions to deliver expectations from key stakeholders, both within the team and those who the team are serving
· Have experience of working within more than one division within financial services
· Apply influencing skills, rather than command and control
· Effectively manage upwards
· Demonstrate experience of presenting to and working with C level individuals
· Have worked previously within large global teams

Desired profile

Qualifications :

Requirements ​

·  Excellent written and verbal communication skills
·  Experience of producing process flows, training materials, testing artefacts and so on
·  Understanding of customer data, including connected parties and hierarchies, and reference data
·  Be highly goal oriented, a self starter and take accountability
·  Ability to form constructive relationships with in country stakeholders across business, vendor and technology
·  Familiarity with Customer and Reference Data Maintenance principles
·  Experience of working in diverse, geographically dispersed financial institutions and supporting global teams
·  Highly structured and organised individual with the ability to make order from multiple and diverse inputs
·  Strong presence and gravitas with the ability to establish oneself as a real subject matter expert
·  Logical and structured in approach and outputs
·  Knowledge of IT tools and technologies in support of Customer and Reference Data Management
·  Proven project management skills and experience in performing PMO type activities
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.