Training Officer

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.     - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

·  Annual Salary ranging from 26780 upto 27000
·  Free  and healthy meals when on duty
·  Grow your Career
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Discounted Car Parking
·  Up to 4 weeks temporary accommodation if relocating at a discounted rate
·  Modern and inclusive Team Member’s areas

 

A Training Officer is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.

What will I be doing?

As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Provide quality training to internal customers
·  Assist in coordinating and administering Vocational Qualification
·  Adhere to in-house training plan
·  Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager
·  Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
·  Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance
·  Ensure new employees have received departmental and legal training
·  Hold monthly Departmental meetings with trainers to ensure training needs are being covered

 

What are we looking for?

A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in HR/training
·  Positive attitude
·  Good communication and people skills
·  Committed to delivering a high level of customer service, both internally and externally
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work under pressure
·  Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  CIPD qualified
·  Knowledge of hospitality

 

 

EVERY JOB MAKES THE STAY.

 

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company