Senior Event Manager- Hilton West Palm Beach

Job description

Hilton West Palm Beach is seeking a Senior Event Manager to join the leadership team at this AAA 4-Diamond property! Exciting time to join as the hotel completed a $25M renovation in 2023.

Built in 2016, This beautiful 12-story hotel completed a $25M renovation in 2023 adding unparalleled ambiance, service and a farm-to-fork culinary experience. Featuring 400 guest rooms and 44 suites, Hilton West Palm Beach offers 24,000 square feet of meeting space, 3 dining options and is conveniently connected to the Palm Beach County Convention Center.

In this role, you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

The ideal candidate will have previous event servicing experience.

Want to learn more? Hotel Website , Facebook , Instagram , YouTube

What will I be doing?

As a Senior Event Manager,  you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.  

·  Organize, plan and prioritize your duties by developing plans and goals. 
·  Timely communication to internal and external clients via telephone, email, written documents or in person.
·  Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
·  Demonstrate knowledge of job systems, products, booking systems, and processes.
·  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
·  Selling and influencing both internal and external clients.
·  Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
·  Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
·  Participate in customer site inspections and assist with the sales process as necessary.
·  Other duties as necessary based on business needs.
·  Regular attendance.

What are we looking for?

 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

  What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  Our amazing Team Members are at the heart of it all!

The Benefits  – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs