Training Coordinator

Job description

As a Training Coordinator, you play a key role in the development of talent within our hotel.

You are responsible for training programs, ensuring that each team member has the essential skills to provide quality service in line with the brand’s standards. You work closely with department heads to create a supportive environment for learning and professional development.

What will I be doing ?

·  Identify training needs and develop tailored solutions to improve service excellence and leadership skills within the teams.
·  Facilitate training sessions using interactive and engaging learning methods.
·  Track and analyze data from customer satisfaction measurement tools.
·  Share training results, highlighting the successes achieved.
·  Implement career development programs and strengthen team members' skills.
·  Guide trainees and apprentices in their learning goals.
·  Coach and support new team members in their integration, professional development, and adaptation to the company culture.
·  Ensure all team members complete mandatory e-learnings.
·  Work closely with department heads to ensure consistent and ongoing support in developing team members' skills.
·  Develop and update the annual training plan according to the company’s objectives and the teams' needs.
·  Assist the HR team with their tasks.
·  Propose continuous improvements and adjustments in training and HR processes.

What are we looking for ?

·  A strong commitment to delivering high-quality customer service.
·  Excellent communication and presentation skills.
·  Proven ability to develop interpersonal relationships.
·  Positive attitude.
·  Ability to work independently or in a team.
·  Intermediate computer skills (Word, Excel, PowerPoint...).
·  Minimum B2 level in French and English required.
·  Desired experience in the hospitality industry.

What will it be like to work for Hilton ?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all !