Trainee - F&B

Job description

As the Trainee F&B , you will be responsible for performing the following tasks to the highest standards:

·  Maintain high customer service focus by approaching your job with the customers always in mind.
·  Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
·  Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
·  Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
·  Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
·  Confidently know the food and beverage menu contents and explain them in detail to guests.
·  Understand dietary requirements and offer appropriate suggestions.
·  Complete checklists on product knowledge.
·  Make suggestions on the menu that might suit guests of different nationalities.
·  Familiarize with menu items of all other outlets to recommend guests to other outlets.
·  Confidently know opening hours of all restaurants and hotel outlets.
·  Able to recommend other restaurants and city attractions to hotel guests.
·  Complete the checklist on preparing the restaurant for service.
·  Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
·  Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
·  Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
·  Ensure that all service procedures are carried out to the standards required.
·  Make sure all areas are cleaned and maintained in accordance with operating procedures.
·  Take personal responsibility for the service experience of all guests in your designated area.
·  Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
·  Give guest service the highest priority.
·  Display professional behaviour at all times.
·  Avoid offensive or impolite language.
·  Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
·  Carry out any other reasonable duties and responsibilities as assigned.
·  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As the Trainee F&B , you will be responsible for performing the following tasks to the highest standards:

·  Maintain high customer service focus by approaching your job with the customers always in mind.
·  Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
·  Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
·  Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
·  Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
·  Confidently know the food and beverage menu contents and explain them in detail to guests.
·  Understand dietary requirements and offer appropriate suggestions.
·  Complete checklists on product knowledge.
·  Make suggestions on the menu that might suit guests of different nationalities.
·  Familiarize with menu items of all other outlets to recommend guests to other outlets.
·  Confidently know opening hours of all restaurants and hotel outlets.
·  Able to recommend other restaurants and city attractions to hotel guests.
·  Complete the checklist on preparing the restaurant for service.
·  Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
·  Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
·  Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
·  Ensure that all service procedures are carried out to the standards required.
·  Make sure all areas are cleaned and maintained in accordance with operating procedures.
·  Take personal responsibility for the service experience of all guests in your designated area.
·  Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
·  Give guest service the highest priority.
·  Display professional behaviour at all times.
·  Avoid offensive or impolite language.
·  Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
·  Carry out any other reasonable duties and responsibilities as assigned.
·  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.