Tailor - Waldorf Astoria Maldives Ithaafushi

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Tailor is responsible for altering staff uniforms and repairing guest items to deliver an excellent Guest and Member experience while liaising with laundry suppliers and ensuring a uniform deposit system is in place. 

What will I be doing? 

As the Tailor, you will be responsible for performing the following tasks to the highest standards: 

·         Be fully aware and comply with all Fire and Evacuation procedures as well as health and safety requirements.

·         Ensure thorough knowledge about the housekeeping department and procedures.

·     Ensure all resort equipment, tools, keys, supplies are handled properly and kept in good working condition always following instructions as directed.

·         Ensure all housekeeping linen pantries are filled daily with required stock.

·         Ensure to maintain guest laundry standards.

·         Ensure to have a knowledge about the resort services and facilities.

·         Report maintenance issues and follow up progress.

·         Report any safety hazards.

·         Carry out Lost and Found procedures.

·         Ensure to maintain the standards of cleanliness of all working areas.

·         Be environmentally aware.

·         Efficiently handle guest complaints using MIR (Make It Right).

·         At all times ensure an exceptional level of customer service by providing personal assistance to guests with a professional, pleasant and positive manner.

·         Be proactive and observant in service to pre-exempt guest needs.

·         Maintain Hilton grooming standards including uniform dress code, cleanliness and personal hygiene.

·         Assist other departments wherever necessary and maintain good working relationships.

·         Attend training and meetings when required.

·         Ensure quality controls are in place for all linen processes.

·         Maintain the cleanliness of linen buggies and maintenance.

·         Assist Laundry Manager to carrying out monthly inventory as requested

·         Assist Laundry Manager and Assistant Laundry Manager to count monthly discards for all the linen in the pantries.

·         Maintain laundry production for the machines and linens.

·         Check uniforms for cleanliness and condition, carrying out minor repair work, if required

·         Alter uniforms to fit team members where required

·         Ensure support is provided to the laundry function when required

·         Complete wash cycles, folding of linen and correct storage

·         Repair guests’ items as required

·         Provide valet service to guests

·         Liaise with laundry suppliers and dry cleaners on the cleaning of uniforms

·         Assist new staff with uniforms, ensuring correct paperwork in place

·         Ensure uniform deposit system in place with Finance

·         Ensure outgoing uniform is controlled, including new and current team members

·         Carry out uniform stock takes as requested

·         Ensure par stocks are maintained

·         Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly

·         Maintain linen room and uniform store

·         Report maintenance and hazard issues

·         Comply with hotel security, fire regulations and all health and safety legislation

·     Collect guest supplies and water bottles from the stores and place in Housekeeping and the pantries ensuring that a minimum stock level is maintained.

·         Take pro-active action towards protecting the resort environment.

·         Ensure wastage of supplies and energy is kept to a minimum.

·         Understand and strictly adhere to the policies and procedures established in the Team Member Handbook.

·    The Resort requires that you perform any task deemed necessary by the General Manager/Hotel Manager for the efficient running of the Housekeeping Department specifically and the Resort in general.

What are we looking for? 

A Tailor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University / Pre-university education. 

• Minimum of two (2) years in a similar position.

• Luxury Hotel / Resort experience.

• Good written and verbal skills. 

• Fluent in English to meet business needs, advantageous. 

• Good knowledge of Housekeeping and Laundry’s daily operation. 

• Flexible and reliable

• Excellent attention to the detail.

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!