Spa Receptionist - Hotel del Coronado, A Curio Collection by Hilton

Job description

The iconic Hotel del Coronado is looking for a  Spa Receptionist to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.  

  

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $18.00 and is based on applicable and specialized experience and location. 

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What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective salesperson. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Assist guests and clients in an appropriate and timely manner

·  Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

·  Ensure client experience is proficient including bookings, payments, and consultation cards

·  Adhere to cash handling procedures

·  Interact and communicate effectively with clients, members, team members, guests, and management team

·  Up-sell with latest departmental incentives

·  Report accidents, maintenance issues, or other incidents
·  Ensure compliance with all health and safety regulations

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

·  Medical Insurance Coverage – for you and your family  
·  Mental Health Resources 
·  Best-in-Class Paid Time Off (PTO) 
·  Go Hilton travel discount program 
·  Supportive parental leave 
·  Matching 401(k) 
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
·  Career growth and development 
·  Team Member Resource Groups 
·  Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.