Spa Concierge - Waldorf Astoria Beverly Hills

Job description

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Spa Concierge to join this beautiful property!

This Forbes 5-Star hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants, lobby lounge, and in-room dining.

·  Classification: Full-Time
·  Shift : Spa is open from 10am - 7pm (shifts would start by 9am and end latest at 8pm) - must have availability to work weekdays, weekends, and holidays.

Want to learn more? Hotel Website , Instagram , Facebook

What will I be doing?

As a Spa Concierge you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards

·  Answer phones and make Spa reservations
·  Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner
·  Maintain cleanliness of work area including, but not limited to, cleaning the locker rooms and fitness area in accordance with federal, state, local and company standards
·  Assist in monitoring facility use to ensure guest safety
·  Conduct financial transactions, as needed
·  Perform general Spa duties, as needed
·  Assist guest in spa with retail purchases

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Pay Range: The hourly rate is $19.00 - $22.00 per hour plus commission and is based on applicable and specialized experience and location.