Spa Concierge, Eforea spa - Hilton Orlando

Job description

Hilton Orlando is looking to welcome a Spa Concierge to their Eforea Spa team!!  This 1400+ room property offers six dining outlets, A beautiful Spa with 15 Treatment rooms, a full saloon over 15,000 Sq. Ft. and seamlessly blends extensive leisure offerings with world class business amenities.

In this role, the focus will be on guests' experience at the Spa, which starts at the Front Desk. Our ideal candidate will possess a warm welcoming personality, strong customer service background with excellent selling and multitasking skills. Must be experienced working with computers, in a fast-paced environment.

Shift Pattern : Daytime shifts, as early as 8AM and finishing as late as 8.30PM, weekends and holidays, as needed.

Pay Rate: $15.60 per hour, plus incentives from retail upsell. 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Eforea spa Concierge, you would be responsible for delivering exceptional guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Greet, register, and orient guests to the spa and fitness center
·  Ensure a high level of product knowledge of eforea spa products and services  
·  Schedule spa appointments
·  Process client payments at conclusion of service/s
·  Respond to guest inquiries regarding eforea spa treatments and services, appointment availability, and retail offerings in-person, email, and telephone in a timely and friendly manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!