Senior Optimization Manager - Hilton Austin

Job description

The Hilton Austin Convention Center, a 4-diamond hotel, located in the heart of Austin, TX is looking for a Senior Optimization Manager to be an intricate part of our sales team. This is a great opportunity to work for an award-winning brand and be a part of assisting our amazing sales team! 

What will I be doing?

The Senior Optimization Manager for the Hilton Austin Convention Center is responsible as the primary point of evaluation for group lead activity ranging from 100 peak and above.  This Team Member will work in partnership with the Director of Sales and Director of Revenue Management as to the core principals of qualifying and moving leads forward to the sales team based on historical and future analytics, annualized revenue growth, increased RPI, rooms to space ratios, arrival/departure patterns, seasonality and set rate guidelines. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Serve as the first point of contact for incoming leads for qualification
·  Work closely with departmental directors in reviewing core principals as it relates to moving leads forward.  Considerations to include:
·  Historical & Future Analytics
·  Consideration of past hotel data combined with future group demand allowing for annualized revenue growth and RPI
·  Day of Week Patterns and pre-qualification of alternate available dates
·  Rooms to Space Ratio Qualification and right-sizing available space to maximize group contribution
·  Pre-qualification of rate offer based on at or above the established minimum acceptable (MAR) guidelines
·  Understands strategy as it relates to seasonality and business levels
·  Determine benchmark for group food & beverage minimum spend per group room contribution (PGRC)
·  Establish proposal deadlines based on customers decision making process and due date(s) to ensure prompt follow up

Per these parameters, the position will move the lead forward to the assigned sales manager with specific room flow; assign specific meeting space; provide suggested minimum for food & beverage based on guidelines or turndown the lead.  This position is responsible for monitoring group lead in-box and serve as the lead catcher for the hotel.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!