Senior Manager, Customer Engagement Continental Europe (Sales/HSM)

Job description

Join Hilton Supply Management and shape the future of hospitality procurement across Continental Europe.

We’re seeking a dynamic Senior Manager, Customer Engagement Continental Europe to lead strategic account management and drive business development across a diverse portfolio of Hilton and non-Hilton hotels across Italy, France and Switzerland (and potentially other key markets in Continental Europe). If you’re passionate about hospitality, thrive in a fast-paced environment, and have a knack for building trust-based relationships, this is your opportunity to make a lasting impact.

Your primary focus will be on delivering high-impact account management, ensuring strong relationships, operational excellence, and measurable value for hotel partners.

You will also support in-country business development by identifying and converting new opportunities, implementing negotiated contracts, and driving adoption of Hilton Supply Management’s procurement solutions. Key responsibilities include overseeing eProcurement onboarding, managing supplier engagement and HSM program adoption and analysing account performance.

Drawing on your hospitality procurement expertise, you will act as a trusted advisor to hotel stakeholders, helping to optimize procurement strategies and enhance profitability. You will ensure the HSM program is delivered with integrity and consistency.

 

What You’ll Do

As a Senior Manager, Customer Engagement, you will demonstrate success through:

·  Account Management & Customer Focus – By building strong, trust-based relationships with hotel partners, stakeholders, and procurement managers, and delivering consistent value aligned with HSM’s goals.
·  Growth Mindset & Initiative – By combining strategic thinking with hands-on execution across markets, driving expansion with a proactive and entrepreneurial approach.
·  Resilience & Confidence – By navigating challenges with a positive mindset and confidence in our solutions, while maintaining humility and professionalism.
·  Project & Performance Management – By leading initiatives with a focus on ROI, streamlining processes, and accelerating customer onboarding and ramp-up through effective cross-functional collaboration.
·  Analytical Thinking & Systems Expertise – By leveraging data and insights to develop solutions and applying best-in-class system knowledge to ensure efficient deployment across the region.
·  Leadership & Talent Development – By fostering a high-performance culture, supporting team growth, and creating an environment that attracts and retains top talent.
·  Procurement & Hospitality Expertise – By applying deep understanding of hospitality procurement to consult with partners and enhance both operational efficiency and commercial outcomes.

 

Successful candidates

·  Have a proven experience in hospitality procurement or hotel operations.
· 
Have proven experience in Sales and Account Management within a corporate environment, ideally in B2B setting with a strong affinity for hospitality and procurement.

 

·  Have a growth mindset with entrepreneurial drive and strategic thinking.
·  Have confidence and resilience in navigating complex challenges.
·  Have expertise in project management, systems, and performance optimization.
·  Have and understand leadership qualities that foster a high-performance culture.
·  Are fluent in both English and in either French or Italian - both are essential for success in this role!
· 
Are willing to travel across the region, with an estimated travel requirement of up to 40%.

Why Hilton Supply Management?

We’re more than a procurement organization—we’re a strategic partner to the world’s most iconic hospitality brands. HSM manages the supply chain for both Hilton-branded and non-Hilton-branded hotels. With over 22,000 hotels in our program, including more than 14,000 non-Hilton properties, HSM leverages economies of scale to negotiate competitive contracts with leading suppliers. This ensures direct savings on products and services and value creation for our hotel partners.