Senior Event Service Manager - Signia by Hilton San Jose

Job description

Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space. Signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities complete your stay.

The Signia by Hilton San Jose is looking for Senior Event Services Manager to join their team! We are looking for candidates with 2+ years of Hotel event management experience handling all Groups and Events,Looking for someone that understands how to do BEO's, understands deadlines for rooming list, commission Etc. Someone who has a great positive and energetic attitude, a team player, and someone who wants to be a part of Signia by Hilton!

The annual salary range for this role is $85,000 to $90,000 and is based on applicable and specialized experience and location.  

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Medical Insurance Coverage – for you and your family
·  Vision, Dental, Life and Disability Insurance
·  Mental Health Resources
·  Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
·  Vacation – Paid Time Off, 40 hours awarded after first year of employment
·  Go Hilton travel discount program: 100 nights of discounted travel per calendar year
·  401(k) plan
·  Access to your pay when you need it through DailyPay
·  Complimentary Duty Meals served in our Team Member Restaurant
·  Employee Assistant Program
·  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

What will I be doing?

As Senior Event Services Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.  

As a Team Member in this role, you will be responsible to:

·  To organize, plan and prioritize your duties by developing plans and goals.
·  Timely communication to internal and external clients via telephone, email, written documents or in person.
·  Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
·  Demonstrate knowledge of job systems, products, booking systems, and processes.
·  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
·  Selling and influencing both internal and external clients.
·  Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
·  Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
·  Participate in customer site inspections and assist with the sales process as necessary.

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline.

 

In addition, we look for the demonstration of the following key attributes:

 

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!