Senior Event Manager - Hilton Denver City Center

Job description

The Hilton Denver City Center is in the heart of downtown Denver. At Hilton Denver City Center, we pride ourselves on providing exceptional hospitality and unforgettable experiences. Our prime location and state-of-the-art facilities make us a premier destination for events and conferences

We are looking for a dynamic and experienced Senior Event Manager to join our team. In this role, you will lead the planning and execution of a variety of events, ensuring that every detail is perfect, and our guests have a memorable experience

This position is budgeted to start between $75,000 - $85,000 based on experience with opportunity for quarterly bonus potential! 

What Will I Be Doing? 

As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. 

·  As a Team Member, your essential functions in this role include such things as:
·  To organize, plan and prioritize your duties by developing plans and goals.
·  Timely communication to internal and external clients via telephone, email, written documents or in person.
·  Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
·  Demonstrate knowledge of job systems, products, booking systems, and processes.
·  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
·  Selling and influencing both internal and external clients.
·  Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
·  Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
·  Participate in customer site inspections and assist with the sales process as necessary.
·  Other duties as necessary based on business needs.
·  Regular attendance

Qualifications - External

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

· 
Access to your pay when you need it through DailyPay (Based on hotel)

· 
Health insurance 

· 
Career growth and development 

· 
Team Member Resource Groups

· 
Recognition and rewards programs

· 
Go Hilton travel discount program 

· 
Best-in-Class Paid Time Off (PTO)  

· 
Supportive parental leave

· 
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

· 
Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.